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R
Rita5EF6
Participant
October 6, 2020
解決済み

Unable to open Adobe XD getting error 5718 on Windows

  • October 6, 2020
  • 返信数 17.
  • 28897 ビュー

Hello,

 

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

 

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

 

Is there no way around this situation?

 

No other application needs to be a machine admin to use, correct?

 

Note: The user where the problem did not happen, was in my machine administrator login.

 

Can you help?

 

Regards

 

<The Title was renamed by moderator>

このトピックへの返信は締め切られました。
解決に役立った回答 HARSHIKA_VERMA

Ther is no rpair, it still doesn´t work. Same error 5719 or 5718 in my case 


Hi there,

 

Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps -

 

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

 

Let us know if that helps.

 

Thanks,

Harshika

返信数 17

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A
Aleksandra5EE9
Participant
December 16, 2020

Hello, XD is not working. I updated the tool and is crash. Now, I tried to install the version before the update but is not working also.. Error 5718

Please help

    M
    MauriTech5EB4
    Participating Frequently
    January 28, 2021

    Still same error, perhaps we should collect some money and send it to Adobe, and THEN they would help us

    A
    Aleksandra5EE9
    Participant
    February 3, 2021

    Hi, I did those steps and helped:

    1. Uninstall XD.
    2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
    3. Delete temp files by going to run(Win+r) then %temp%
    4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

    5. Repair the Creative Cloud Desktop app and restart the machine.

    6. Then Install XD again.

    glaucob15880912
    glaucob15880912
    Participant
    December 16, 2020

    It's not working here. Anyone resolved this already?

      M
      MauriTech5EB4
      Participating Frequently
      January 28, 2021

      Still not solved

      G
      Gilang5FC2
      Participant
      December 9, 2020

      Anyone resolved this already? Need help.

        H
        Harendra5FA6
        Participating Frequently
        December 9, 2020

        Check my solution in above comment section

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager解決！
        Community Manager
        January 28, 2021

        Ther is no rpair, it still doesn´t work. Same error 5719 or 5718 in my case 


        Hi there,

         

        Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps -

         

        1. Uninstall XD.
        2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
        3. Delete temp files by going to run(Win+r) then %temp%
        4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

        5. Repair the Creative Cloud Desktop app and restart the machine.

        6. Then Install XD again.

         

        Let us know if that helps.

         

        Thanks,

        Harshika

          F
          Florin Petrutiu
          Participant
          November 20, 2020

          Same issue here. What the hell is going on? We cannot use XD at all.

            A
            angular_interest6C13
            Participant
            November 27, 2020

            Same issue here. :'(

              C
              Christoph5EDB
              Participant
              November 27, 2020

              same here!

              M
              MauriTech5EB4
              Participating Frequently
              October 16, 2020

              Im having exactly the same error on Windows 10 pro, tried everything, using the clean tool, reinstalling several times, installing previus version, but no solution yet

                H
                Harendra5FA6
                Participating Frequently
                November 10, 2020

                Same Issue. please help us to resolve this

                  Rishabh_Tiwari
                  Community Manager
                  Rishabh_TiwariCommunity Manager
                  Community Manager
                  October 7, 2020

                  Hi Rita,

                   

                  We're so sorry to hear about the trouble. Since it seems to be working on a different user profile on the same machine, we can try one more troubleshooting step. Please ensure that the user profile has the read and write permission for Adobe folders and once they have the permission, please uninstall the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

                   

                  Once uninstalled, please re-install the application and check how it goes.

                   

                  Regards

                  Rishabh

                  R
                  Rita5EF6作成者
                  Participant
                  October 9, 2020

                  Hello,

                   

                  @HARSHIKA_VERMAhow are you?

                   

                  Thanks for anserwer me. Before I create a ticket, I talk with IT Admin for my company, and he tested with his Login (Admin account) and the problem no longer happens. What I mentioned earlier was what IT Admin told me.

                  What I said was done, it was all done by the IT team, and they even had a chat with Adobe support where Support Adobe was told that it is necessary to have a administrator login for the program to work correctly. Are these admin permissions really necessary?

                   

                  This makes sense, the IT Administrator login works and the non-Admin account does not work. It was also tested on another non-admin account and it also doesn't work.

                   

                  Yes, I work on a corporate network.

                   

                  Hello

                  @Rishabh_Tiwarihow are you today?

                   

                  It was tested as requested, but the problem continues to happen.

                   

                  Regards

                  R
                  Rita5EF6作成者
                  Participant
                  October 23, 2020

                  Hello, @Rishabh_Tiwari and  @HARSHIKA_VERMA 

                   

                  Any news about that?

                   

                  Thanks,

                   

                  Regards

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  October 6, 2020

                  Hi Rita,

                   

                  Sorry for the frustration. Would you mind telling us if you're working in an enterprise network? If yes, we would suggest you to please check with your admin team about this and share there response with us.

                   

                  We will try our best to investigate on this.

                   

                  Thanks,

                  Harshika

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