Unable to open cloud documents in XD.

New Here ,
Jun 18, 2020

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Please I need help i cant my recent working on cloud file doesn't load and source file on cloud web is an old version 

 

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Open and save docs, Product performance

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1 Correct Answer

Adobe Employee , Jun 19, 2020
HARSHIKA_VERMA Adobe Employee , Jun 19, 2020
Hi there,   We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-   Please share the screenshot of your about XD info page. Is it happening with all cloud documents or with specific file? Are you able to open the file from here: https://assets.adobe.com/cloud-documents? Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html   Let us know if that helps. We'll try our best to h...

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Adobe Employee ,
Jun 19, 2020

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Hi there,

 

We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

 

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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