Unable to open cloud documents in XD.

[#1]

Please I need help i cant my recent working on cloud file doesn't load and source file on cloud web is an old version 

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[#2 · Accepted solution]

Hi there,

We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

• Please share the screenshot of your about XD info page.
• Is it happening with all cloud documents or with specific file?
• Are you able to open the file from here: https://assets.adobe.com/cloud-documents?
• Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

Let us know if that helps. We'll try our best to help.

Thanks,

Harshika