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s77marwah
Participant
October 22, 2019
Question

Unable to see Cloud documents in Adobe XD.

  • October 22, 2019
  • 4 replies
  • 7312 views

I created a bunch of files in XD that I saved to the cloud. Today, when I opened the program, ALL my cloud files were missing! I can see them online on Adobe assets but have absolutely no way of downloading them or opening them up in XD. I urgently need access to these files so if someone could help me sort this out, I'd really appreciate it. 

PS--I've updated XD, uninstalled/ reinstalled it... neither has worked.

 

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    4 replies

    L
    LADRECH
    Participant
    March 14, 2022

    Any update on this problem? I'm missing some critical files for work and am missing random but not all files. KNEW KNEW KNEW I should not have trusted the cloud for the saving point of important working documents. Please don't ask me what steps I've taken...I need new solutions as soon as possible!

      sandman24704
      sandman24704
      Participant
      March 18, 2022

      I have the same exact issue right now!

      H
      Hexa2
      Participant
      May 17, 2022

      I also have the same problem. I recommend using Figma, nothing like this happens with it.

      Alec5C82
      Alec5C82
      Participant
      June 23, 2021

      >Pasting here for more visibility.

      Hello, I have this issue. In XD \ Cloud Documents, I see only one shared document. However I have several folders containing many files there - and I can see them online.

      I've tried all the fixes above in this thread, still I only see one file and a spinning 'loading' icon. No other files or folders.

      I am using Windows 10 Pro 19042.985

      XD version is 41.0.12.11 (it was updated this week)

      CC Sync 4.14.0.17

      I am connected to corporate VPN, however it's not default route to internet. Also it never caused a problem with XD before.

      Hope you can assist, Thanks

      Alec5C82
      Alec5C82
      Participant
      June 24, 2021

      I uninstalled and reinstalled XD which fixed this problem if anyone cares 😛

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        June 24, 2021

        Hey Ale,

         

        Thanks for sharing the solution that worked for you. Please let us know if you face the issue again in the future.

         

        We'd be happy to help.

         

        Thanks.

        Harshika 

        A
        abstract_Coral5FE2
        Participant
        July 22, 2020

        Hi,
        Same issue here, I lost my one week work. When I open them I have nothing in the work area and no any button is clickable, there is a loader on the screen and I can not to close the window.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        July 22, 2020

        Hi there,

         

        Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

         

        1. Sign out of XD and Adobe CC Desktop app.
        2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
        3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

         

        If this doesn't help, please share a few more details like:

         

        • A screenshot of the About XD info page.
        • The version of the Operating System.
        • Are you connected to a private network or a managed network like a work or school network?

         

        Regards

        Rishabh

        Alec5C82
        Alec5C82
        Participant
        June 22, 2021

        Hello, I have this issue. In XD \ Cloud Documents, I see only one shared document. However I have several folders containing many files there - and I can see them online.

        I've tried all the fixes above in this thread, still I only see one file and a spinning 'loading' icon. No other files or folders.

        I am using Windows 10 Pro 19042.985

        XD version is 41.0.12.11 (it was updated this week)

        CC Sync 4.14.0.17

        I am connected to corporate VPN, however it's not default route to internet. Also it never caused a problem with XD before.

        Hope you can assist, Thanks

         

         

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        October 22, 2019

        Hi there,

         

        We are sorry to hear you are facing trouble seeing your cloud documents in Adobe XD. We would request you to please share the OS and XD version of your machine.

         

        We would suggest trying the steps mentioned below:

         

        Create a new file and save it to the cloud.
        Close XD, then reopen it.
        In the startup window, go to the cloud documents folder
        Check the box in the corner of the new file, and delete it.

         

        If you wait a second you should see all the old documents reappear in the folder.

        Let us know if that helps. 

         

        Thanks,

        Harshika

        S
        s77marwahAuthor
        Participant
        October 22, 2019

        Thanks for the response, Harshika!

         

        Mac OS High Sierra Version 10.13.6

        XD Version 23.1.32.2

         

        I have already tried the steps you recommended; nothing shows up.

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        October 23, 2019

        Hi s77marwah, 

         

        Sorry that you're unable to see the Cloud Documents in XD and thanks for sharing the details. Is there any error message that you see when you select Cloud Document, or it is simply blank when you click it? 

         

        I'd also recommend trying the steps mentioned here: - https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html. 

         

        Please update this discussion with the results. 

         

        Thanks,

        Atul_Saini

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