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briant43020591
briant43020591
Participant
March 14, 2019
Answered

Using Adobe XD CC without Internet connection

  • March 14, 2019
  • 2 replies
  • 18127 views

When Adobe XD is running, it is constantly trying to connect to cc-api-cp.adobe.io

This connection is blocked by IT. It appears that the program still runs fine without being able to connect, however IT folks are

wanting to know if in order to properly use Adobe XD, do we need it to connect to that site. Like I said earlier it appears to be working ok without connecting.

Is there a way to turn off the attempts to constantly try to connect to the cc-api-cp.adobe.io site and the program still work correctly? A setting perhaps?

FYI- We use a customized version of Adobe CC because we cannot have outgoing connections to the cloud due to security reasons.

Thanks!

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Briant,

Please find the details about the enterprise here: -Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.

For disabling the services, please check this link:- Enable/disable services for product profiles using the Admin Console. Hopefully, this should help. In case you need further assistance, I would request you to ask your IT admin to get in touch with our support team after signing in to this link: - Enterprise Support.​

Thanks,

Atul_Saini

2 replies

J
Jr Mills Bill Samuel
Participating Frequently
November 9, 2019

I don't know how to use the website so can you please help me out with this matter 

Preran
Preran
Legend
February 6, 2020

Did not quite get you. What website are you referring to? Can you provide us with more info?

Atul_Saini
Atul_SainiCorrect answer
Legend
March 14, 2019

Hi Briant,

Please find the details about the enterprise here: -Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.

For disabling the services, please check this link:- Enable/disable services for product profiles using the Admin Console. Hopefully, this should help. In case you need further assistance, I would request you to ask your IT admin to get in touch with our support team after signing in to this link: - Enterprise Support.​

Thanks,

Atul_Saini

briant43020591
briant43020591Author
Participant
March 19, 2019

Thanks for your help Atul! I have forwarded the information to our IT personnel. I don't have the admin authority to get into the console, but they may give me that privilege now. In the meantime I expect them to go in and fix it.

Thanks again!

    Atul_Saini
    Atul_Saini
    Legend
    March 19, 2019

    Sure, please update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

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