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XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

New Here ,
Mar 12, 2020

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Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

New Here ,
Mar 12, 2020

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Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Mar 12, 2020

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same here, need to be fixed asap!

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New Here ,
Apr 19, 2020

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Same here. I can open the file on ios but not on the laptop. It won't update.

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Adobe Employee ,
May 21, 2020

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Hi All,

 

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2020

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Hi All,

 

I'm having the same problem, but am on version 29.2.32.

 

I have tried un-installing and re-installing XD, but get the same error: 

This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

 

Please advise urgently as we cant access any of our work.

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New Here ,
Aug 08, 2020

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Same problem here. 

 

Created a doc on XD desktop v28.9.12.2, shared editing with others via the beta feature.  tried to reopen and :

This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

 

CC says "XD is up to date" but I see XD v31 is live now.  Can't seem to find download or get CC to acknowledge an upgrade is out there. Meanwhile cant access any of my files. 😞

bgskan

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Adobe Employee ,
Aug 10, 2020

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Hi Pure Commerce and Bgskan,

 

We are sorry to hear you are having trouble opening the XD file. It looks like you both have the older version of XD and it asking you to update XD to 31.2 version. In order to update XD, you can sign out of XD and Creative Cloud, restart the machine and then sign back in. Check for updates in Creative Cloud desktop app and see if you are able to see any updates.

 

If that doesn't help, please try the steps from this article: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 14, 2020

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I'm having the same issue. Creative Cloud says I'm up to date (31.2.12.4), I have opened another file from the same person 2 weeks ago. And some company files from as far as 6months ago give me the same error message.
Now, I'm working on a Mac while the files in question were created and worked on a PC, so though I wonder if Xd on PC might be ahead of the Mac version, it still doesn't explain why I get the error for older files.

This kind of issue combined with some usability ones makes it very unpleasant to work with Xd. I have worked on Sketch and Figma previously and Xd seems sooooo far behind and limiting that there's no way I'd consider using it if I didn't have too ><

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