XD freezes when saving the document

[Maria Jose5FD4]

XD freezes and close when I save the document online or local.

[italosan]

Hi, what version of Adobe XD are you using? What are the characteristics of your computer?

[Maria Jose5FD4]

Hi,

the version is 42.1.22.4.

This problem have arised when I have installed this version, not happened with the previous one.

My computer is an HP EliteBook with Microsoft 10 Enterprise.

Thanks

María

[Rishabh_Tiwari]

Hi Maria,

Sorry to hear about the trouble. Please share a few more details like:

1. The exact version Windows OS.
2. Is this happening on a specific file or multiple files?
3. Please try saving new file with just one component and see if its happening with a new file as well?
4. If its happening with the new file as well, please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please collect spin dum file by following the steps shared below:

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

Please add both the files to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. We're here to help, just need more information.

Regards

Rishabh