XD freezes when saving the document

Hi Maria,

Sorry to hear about the trouble. Please share a few more details like:

1. The exact version Windows OS.
2. Is this happening on a specific file or multiple files?
3. Please try saving new file with just one component and see if its happening with a new file as well?
4. If its happening with the new file as well, please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please collect spin dum file by following the steps shared below:

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

Please add both the files to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. We're here to help, just need more information.

Regards

Rishabh

Hi, what version of Adobe XD are you using? What are the characteristics of your computer?