XD keeps crashing regularly (Windows 10)

Community Beginner ,
Aug 23, 2020 Aug 23, 2020

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I am running Windows 10 on a GTX 1080 Ti. I've had this issue since a very long time. The latest graphic drivers are installed (released 17/08/2020). XD is updated too.

 

Crashes seem to happen randomly, ie when resizing a layer and even when just moving a layer. I cannot use XD at all because of this problem. If actively wanting to work on a project XD lasts no longer than 5 minutes before it crashes.

 

I keep pressing the Send Report button after the crash since weeks but never heard back from anyone and the crashes  weren't fixed in the recent XD updates.

 

What can I try to fix this problem?

 

 

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correct answers 1 Correct Answer

Adobe Employee , Mar 03, 2021 Mar 03, 2021
Hi Kevin,   We're so sorry to hear about the trouble. We'll need to identify the root cause of the crash, so could you please share a few more details like:   The version of XD.Is it crashing while working on a specific file or multiple files?Please ensure that you have the latest graphic card drivers as per the manufacturer's website.If it is already up to date, please collect system logs by following the steps shared:  here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlWe'll ...

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please uninstall XD using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

And then reinstall it from the Adobe Creative Cloud Desktop app: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

If this doesn't help, once it crashed please collect the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html we'll try our best to help you with it.

 

Regards

Rishabh

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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Hello,

 

even after completely uninstalling Adobe XD and all Adobe programs, including Creative Cloud, the problem was not solved. After further searching I found an user mentioned this problem only occurs with files saved in Adobe Cloud ("cloud document").

 

After saving the project locally on my hard drive the crashes no longer occur.

 

EDIT: I take back what I just posted. After more than an hour of designing, XD started crashing again. When re-opening, it will crash more frequent than before. I'm out of ideas.

 

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20200901_082737_196-win.zip

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Adobe Employee ,
Sep 07, 2020 Sep 07, 2020

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I am so sorry for the delay in response. Thanks for sharing the logs, I will escalate this further and will update the discussion as soon as I have an update.

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Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

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Thank you for your patience. Could you please confirm if you are using a dual monitor setup? If yes, have you tested it without the external monitor?

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Community Beginner ,
Sep 09, 2020 Sep 09, 2020

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I had a dual monitor setup (2 x HD) at some point, even while using XD, but currently and in the past months only one monitor (3440x1440)

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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Sorry for the delay in response, Manuel. Could you please update XD to the latest version which is 33.1.12.4 and observe if it is still crashing. If yes, please re-collect the system logs with updated XD and share it with us.

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Community Beginner ,
Sep 25, 2020 Sep 25, 2020

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According to Creative Cloud my XD is up to date and 33.1.12 is installed.

It is still crashing.

 

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20200925_104729_231-win.zip

 

 

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Community Beginner ,
Dec 14, 2020 Dec 14, 2020

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I have ended my CC subscription now. I cannot use Adobe XD because it keeps crashing since months with no fixed by Adobe in sight. It appears that many people have this problem.

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Participant ,
Dec 14, 2020 Dec 14, 2020

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yup these JOKERS ARE PATHETIC!

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Participant ,
Dec 15, 2020 Dec 15, 2020

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Why the hell ARE ALL OF THESE XD CRASHES WINDOWS 10- CONSTANTLY Forums on here marked as solved?! when none of them are  solved! IT STILL CONSTANTLY CRASHES WINDOWS ALL THE TIME - its the worst, most pathetic buggy piece of crap software ive ever had the misfortune of having to use!  We, like everyone else will be switching to Figma soon, but for now, while we are stuck with this UTTER TRASH - can you please at least make it work on windows and not mark all these foryums as solved when the problem is clerarly not fuuucking solved

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Explorer ,
Jan 26, 2021 Jan 26, 2021

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I reinstalled system with latest Windows few weeks ago but XD keeps crashing with no apparent reason. I installed newest version (XD36) and it's still the same. At the moment, IT WON'T EVEN OPEN THE FILE no matter how much I try : |

 

In some cases I found this workaround:

in order to open file A, I first open file B and then use the "Open local file" option so I can choose to open file A. But like I said, this works only occasionally.

 

Also, several times I have received some weird error message on startup telling me to "try again" or to "quit XD". Ironically, it starts working fine when I select the second option.

 

Also, when I export artboard as, let's say, .png image, make some changes to the artboard and then export it again in the same location and as same format I get message that it cannot override read-only file... ? Then I must delete first image and try exporting it again.

 

Finally, with the latest release it happened me several times that when I tried to export the artboard the whole XD screen just froze and then it crashed. I have no idea why.

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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I'm having the exact same issue.

 

Although my crashes happen 5-10 times a day, but practically every time is when I have XD minimized or am looking at another window (Browser or whatever).

This has been happening for a long time now.

 

I'm on Windows 10 with the latest updates. The newest versin of XD as of 19/11/2020, and the newest Geforce drivers as of 19/11/2020 for my GTX 970m

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New Here ,
Dec 03, 2020 Dec 03, 2020

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XD is so unstable on Windows, its actually ridiculous! Update after update and nothing improves. I have never used such a buggy program in all 15 years of design.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Every few minutes now. My entire community complains. We are moving to Figma

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Working with text is also a joke. Sometimes when typing, the text ends up in the text properties panel field where you adjust the text size. It doesnt resolve unless I quit XD, and sometimes I can't even quit XD and have to force quit the app...hilarious. 

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New Here ,
Dec 06, 2020 Dec 06, 2020

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It happens to me all the time, and my hardware is good, I've good a decent graphic card and enough memory for sure. My software is up to date, too. Did the reinstall help, as recommended by the Adobe employee in the comment? Please share if something helps. Can the problem be related with working online, in the Adobe cloud all the time? I prefer offline software when possible, but that's not the case with XD. If that's some sort of a bug, I hope they fix it soon!

 

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Participant ,
Dec 15, 2020 Dec 15, 2020

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Becasue ADobe will not reply and these pathetic hacks keep marking these as solved when the issue is not, I will let you know, NOTHING you can do will solves this probl;em - its a fundmental flaw in the app which they refuse or can not fix, updates, refreshes, reeinstalls, changing to 1 minoter etc, etc is ALL WASTE OF YOUR TIME designed to make you run around in cricle until you hopefully forget about the problme, becuase they simply dont give a fuuck about their custoemrs, expecially windows users apprently. 

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Explorer ,
Jan 05, 2021 Jan 05, 2021

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Crash! Crash! Crash! XD keeps freezing and crashing. The ONLY app I have problem with on my computer. Getting real old!

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New Here ,
Jan 10, 2021 Jan 10, 2021

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seriously, it's all CRASHING and make me not using XD at all 😕    

XD Do something, please !!!!!!

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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use Figma and be happy, adobe XD is a problem, just like all other adobe programs, it's just a headache

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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What is going on Adobe? I have had to recreate things like 5 times today. Switching to Figma until this gets fixed. Get it together if yall ever plan to compete with Sketch + Figma. 

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Adobe Employee ,
Jan 31, 2021 Jan 31, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. If you are on the latest version of XD which is 36.2, then, please collect the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please enable the crash dump, by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html once XD crashes, please collect and share the logs from this location: %LocalAppData%/crashdumps

 

Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. Please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Hello, bumping this up since for the last few days it went from 5 - 6 crashes per day (managable ammount) to crashing at 30+ times, which drives me crazy.... The issue happens when the app is trying to autosave docs on the cloud (almost certain this is the issue), and in the meantime I continue working on the design. First it freezes for 5-10 secs, then auto closes (including all opened instances of opened docs, not only the one i was working on), then upon reopening i am getting the send crash report feature. At least the autosave is always really auto saving, so at least i am not loosing progress of my work. The issue doesnt occur when working on local files which is not ideal but at least allows me to get some work done...

PS: i am running XD on Windows 10

 

Do we have any idea how long until we get an update that works properly?

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Participant ,
Feb 09, 2021 Feb 09, 2021

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At this point I'm pretty used to 8-12 crashes per day, but hey, at elast we are not paying for it or something...

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