XD won't launch since MacOS BigSur update

Nov 19, 2020

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Hi all,

I updated my mac to macOS BigSur and XD crashes every time I try to open a file or create a new one. I send a few log files via Log Collector. You guys have a plan to fix it? I don't want to try to downgrade my OS.
PS: I removed and re installed XD, nothing has changed. 

Cheers,
Mehmet

Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

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XD won't launch since MacOS BigSur update

Nov 19, 2020

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Hi all,

I updated my mac to macOS BigSur and XD crashes every time I try to open a file or create a new one. I send a few log files via Log Collector. You guys have a plan to fix it? I don't want to try to downgrade my OS.
PS: I removed and re installed XD, nothing has changed. 

Cheers,
Mehmet

Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

TOPICS
Crash on mac

Views

662

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Nov 19, 2020 1
Adobe Employee ,
Nov 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try re-installing the application and check how it works? In case if this doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Nov 19, 2020 0
Nov 19, 2020

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Hi,

 

I already did both, but time is running out. It's been 4 days since I cannot open my design files. I wonder how you guys didn't properly test CC products for the macOS update? 

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Nov 19, 2020 0
Nov 21, 2020

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Hi all,
I rolled back to previous XD version it works for now. FYI

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Nov 21, 2020 0
Nov 23, 2020

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Thanks, this was the solution for me too!

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Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

 

Regards

Rishabh

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Nov 23, 2020 1
Nov 23, 2020

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I've installed 35.1 and it opens the files properly now! 👌

Thanks!  

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Nov 23, 2020 1
Dec 01, 2020

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Coul you please tell me how to roll back the version ?

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Dec 01, 2020 0
Dec 02, 2020

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Hi Zang0D4D,

 

In the Adobe Creative Cloud app you can click on the dotted line next to the "Update" or "Open" button.

There it says "Other versions".

 

However - the same problem for me was solved with XD version 35.1.12

You could try updating to the very latest version. 

Schermafbeelding 2020-12-02 om 10.35.38.png

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Dec 02, 2020 0
Dec 02, 2020

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Hello dirkjanb

Thank you very much . looks my doesn't have that button of Other versions. .i also updated the latest version still have same problem 😞 

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Dec 02, 2020 1
Jan 12, 2021

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Did you solve it?

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Jan 12, 2021 0
Dec 01, 2020

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mine also crashing .all update still same 

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Dec 01, 2020 1
Dec 07, 2020

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I downloaded the installer and after double clicking the icon nothing happens. tried to download the installer a few times. I run Big Sur on a 2013 Macbook air- thanks

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Dec 07, 2020 1