XD won't launch since MacOS BigSur update

Forum|Forum|5 years ago
November 19, 2020
2 replies
2680 views

Hi all,

I updated my mac to macOS BigSur and XD crashes every time I try to open a file or create a new one. I send a few log files via Log Collector. You guys have a plan to fix it? I don't want to try to downgrade my OS.
PS: I removed and re installed XD, nothing has changed.

Cheers,
Mehmet

Crash on mac

This topic has been closed for replies.

Correct answer Rishabh_Tiwari

Thanks, this was the solution for me too!

Hi there,

Sorry to hear about the trouble. Could you please update XD to the latest version which is 35.1 and let us know if it works or if you need any further assistance.

Regards

Rishabh

M

mosaico20

Inspiring

mine also crashing .all update still same

R

Raj16E5

Participant

I downloaded the installer and after double clicking the icon nothing happens. tried to download the installer a few times. I run Big Sur on a 2013 Macbook air- thanks

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please try re-installing the application and check how it works? In case if this doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

M

mehmetnbilgicAuthor

Participant

Hi,

I already did both, but time is running out. It's been 4 days since I cannot open my design files. I wonder how you guys didn't properly test CC products for the macOS update?

M

mehmetnbilgicAuthor

Participant

Hi all,
I rolled back to previous XD version it works for now. FYI

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