Participant

Question

Adobe AIR crashes during League of Legends

Forum|Forum|13 years ago
May 7, 2012
3 replies
136576 views

Hi there, my name is Ryan, and i have a problem.

That problem is Adobe AIR. Whenever i log into a game called League of Legends, sometimes i will receive a message that says "Adobe AIR Debug Launcher has stopped working". then the only action that i can perform is closing the program. This normally happens in champion select and when it happens in champion select i get penalized and have to wait 5-15 minutes to play another game, and i lose 10 ELO (the ranking system for League of Legends). This problem has been occuring for over two months now and it is a common problem in the League of Legends community that Riot (makers of League of Legends) seem to ignore. So, i decided to come here, and hopefully one of you Adobe employees could help me out

Performance issues

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LolismakingmeRiot

Participating Frequently

Since the latest update of Adobe Air my League of Legends has been even more unstable, maybe twice as worse if not more. Maybe this will clear up soon, haven't ran the new update for longer than a few hours now. Was curious if there was a real solution to the problem, cause this thread seems to be stagnant; Perhaps I'm one of the few who haven't got the memo on the new fix?

chris.campbell

Community Manager

LoL uses a captive runtime of AIR so updating your system's version of AIR won't impact LoL stability. I've been running LoL each night but have yet been unable to reproduce this. I do have a bug in our database based on crash logs previously submitted so I'll take a look at the status this afternoon.

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Brodhi

Participant

Up.

I also heard it's something about the internet spikes. Untill a week ago (when I installed LoLReplay) I rarely had this problem, but since I installed that I get the debug error a lot. Yesterday it just crashed like 7 times in a row, after logging in the client. The 8th time it worked.
I also have another problem and I'm thinkin' it's related to the AIR bug - it happens in more than half of the games; after the game is finished, the client disappears. So after closing the game and it should return to the client, it just doesn't. And the client isn't in the system tray either. It's just...gone. But there's still a process related to it working, since it tells me that "another instance is already blabla, do you want to close it..." when I try to open the game again.

In relation to the "the client just disappears" error you are getting, i.rradu, it is 100% related to Adobe AIR crashing. Do you play on Borderless Windowed and tab out to open up the Client so you can chat with your buddies in a game? If so, the error popup happens in that window instead of the actual game, for whatever reason, so you may miss the error popup. I do not have LoLReplay installed, or any 3rd party program that could affect Adobe AIR for LoL itself, but I constantly crash all the time, but especially during a game.

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toxict33n

Participant

I think ive solved it! its quite simple

Simply Uninstall Adobe Air.

Download this version: http://filehippo.com/download_adobe_air/11985/

And when its done downloading dont update. i think its a clash of changes in air and not being fixed yet but this seems to do the trick.

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LolismakingmeRiot

Participating Frequently

I tried your fix and crashed Immediately upon entering the game lobby.

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LolismakingmeRiot

Participating Frequently

I've been desperate to solve this issue and I simply tried uninstalling Adobe Air and then running League of Legends. It still gave me the same error as when I had Adobe Air installed. It then gave me 2 options, close Adobe Air or look for a solution online (I just unistalled Adobe Air...... how can I close the program then...?). This makes me wonder, am I not uninstalling Adobe Air properly, and is that a possible reason for Adobe Air to be having problems? I tried to uninstall Adobe air via Control Panel>Uninstall Programs>Adobe Air. It opened and ran the uninstaller, so I don't understand how Adobe Air was even running after the fact. When Adobe Air crashed it said:

Problem signature:

Problem Event Name: APPCRASH

Application Name: LolClient.exe

Application Version: 2.0.2.12610

Application Timestamp: 4c00573a

Fault Module Name: Adobe AIR.dll

Fault Module Version: 3.1.0.4880

Fault Module Timestamp: 4eb75fb9

Exception Code: c0000005

Exception Offset: 000781a4

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any Ideas?

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Ryan_S6_Author

Participant

After many reinstallations of Adobe AIR, it still crashes. This problem has been going on for far too long and all i wish to do is play this game please help me out

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Splash13

Participant

I have the same problem, gives me a message adobe debugger has stopped working or something like that, essentially I have to be constantly active on league of legends to ensure the error doesnt occur, also I often see Disconnected red banner on the left side of the play button, it goes away after a while but the whole thing is just irritating.

chris.campbell

Community Manager

Could either of you generate a crash dump file for us to take a look at (.dmp). You can find instructions for doing this in the link below. In addition, please open a new bug on this over at bugbase.adobe.com.

http://forums.adobe.com/message/4159755#4159755

You might also want to try deleting your LoL preference folder but I'm not positive on the location so I'm installing LoL now to find out.

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