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Biker George
Participant
September 12, 2011
Question

Adobe Air installation problems XP SP3

  • September 12, 2011
  • 2 replies
  • 2636 views

I'm having problems installing Air. Log file below:

[2011-09-12:11:46:20] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:46:20] Commandline is: -arp:uninstall
[2011-09-12:11:46:20] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:46:26] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610
[2011-09-12:11:46:26] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:46:53] Runtime Installer end with exit code 0
[2011-09-12:11:48:39] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:48:39] Commandline is:
[2011-09-12:11:48:39] No installed runtime detected
[2011-09-12:11:48:44] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-12:11:48:44] Installing msi at c:\docume~1\george\locals~1\temp\air18.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:48:54] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:48:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-12:11:48:55] Runtime Installer end with exit code 0
[2011-09-12:11:48:56] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:48:56] Commandline is: -installupdatecheck
[2011-09-12:11:48:56] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:48:56] Performing pingback request
[2011-09-12:11:48:57] Pingback request completed with HTTP status 200
[2011-09-12:11:48:57] Starting runtime background update check
[2011-09-12:11:48:57] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update
[2011-09-12:11:48:57] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update to C:\Documents and Settings\George\Application Data\Adobe\AIR\Updater\Background
[2011-09-12:11:48:57] Runtime update not available
[2011-09-12:11:48:57] Unpackaging cancelled
[2011-09-12:11:48:57] Runtime Installer end with exit code 0
[2011-09-12:11:49:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:11:49:37] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:49:37] Commandline is: -eula
[2011-09-12:11:49:37] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:49:37] Starting eula display
[2011-09-12:11:49:44] Finished eula display
[2011-09-12:11:49:44] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:49:44] Runtime Installer end with exit code 0
[2011-09-12:11:49:44] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2011-09-12:11:50:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:11:50:03] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:50:03] Commandline is: -eula
[2011-09-12:11:50:03] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:50:04] Starting eula display
[2011-09-12:11:50:06] Finished eula display
[2011-09-12:11:50:06] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:50:06] Runtime Installer end with exit code 0
[2011-09-12:11:50:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2011-09-12:11:59:00] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:59:00] Commandline is: -arp:uninstall
[2011-09-12:11:59:00] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:59:07] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610
[2011-09-12:11:59:07] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:59:14] Runtime Installer end with exit code 0
[2011-09-12:12:04:56] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:04:56] Commandline is:
[2011-09-12:12:04:56] No installed runtime detected
[2011-09-12:12:04:59] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-12:12:04:59] Installing msi at c:\docume~1\george\locals~1\temp\air21.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:12:05:06] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:12:05:06] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-12:12:05:06] Runtime Installer end with exit code 0
[2011-09-12:12:05:06] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:05:06] Commandline is: -installupdatecheck
[2011-09-12:12:05:06] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:12:05:07] Performing pingback request
[2011-09-12:12:05:08] Pingback request completed with HTTP status 200
[2011-09-12:12:05:08] Starting runtime background update check
[2011-09-12:12:05:08] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update
[2011-09-12:12:05:08] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update to C:\Documents and Settings\George\Application Data\Adobe\AIR\Updater\Background
[2011-09-12:12:05:08] Runtime update not available
[2011-09-12:12:05:08] Unpackaging cancelled
[2011-09-12:12:05:08] Runtime Installer end with exit code 0
[2011-09-12:12:05:43] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:12:05:43] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:05:43] Commandline is: -eula
[2011-09-12:12:05:43] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:12:05:44] Starting eula display
[2011-09-12:12:05:51] Finished eula display
[2011-09-12:12:05:51] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:12:05:51] Runtime Installer end with exit code 0
[2011-09-12:12:05:51] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

Any sugestions?

This topic has been closed for replies.

2 replies

A
Anonymous
September 16, 2011

I have problem too. Windows XP SP3

[2011-09-16:14:57:19] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-16:14:57:19] Commandline is:
[2011-09-16:14:57:19] No installed runtime detected
[2011-09-16:14:57:23] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-16:14:57:23] Reinstalling c:\docume~1\bastion\ustawi~1\temp\air2d0.tmp\setup.msi
[2011-09-16:14:57:27] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2011-09-16:14:57:27] Runtime Installer end with exit code 5
B
Biker GeorgeAuthor
Participant
September 16, 2011

Hi, good luck in sorting your problem. The help I recieved solved it for me, you need to raise a new post with the forum?

George

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
September 13, 2011

Hi,

The installer is having problems writing out the following file:

[2011-09-12:12:05:51] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring

This is most likely occuring due to file/folder permission issues.  Could you try manually creating this folder (C:\Documents and Settings\George\Application Data\Adobe\AIR\) and copying the eulaAccepted file that I've attached into it?

Thanks,

Chris

B
Biker GeorgeAuthor
Participant
September 13, 2011

Hi Chris, I don’t seem to have an attached eulaAccepted file attached. Could you please send.

Regards

George

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
September 14, 2011

Hi George,

You'll have to view this attachment via the forum web page.  I see it on my last post as eulaAccepted.zip.  If you still don't see it, email me at ccampbel@adobe.com and I'll send it to you directly.

Thanks,

Chris

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