Skip to main content
P
Pete_the_Pilot1
Participant
January 31, 2011
Question

Adobe Air Uninstall problem

  • January 31, 2011
  • 1 reply
  • 2468 views

Adobe Air gets installed with PSE-9.  When I try to uninstall Adobe Air I get a small window with a message saying I need administrator permission, however I am the administrator, and I'm selecting uninstall as the "User" Administrator.  This is on a PC running Win 7 64.  Adobe PSE-9 was the first Adobe software to get installed on this PC.  Any advice will be sincerely appreciated.

Pete

This topic has been closed for replies.

1 reply

P
Pete_the_Pilot1Author
Participant
February 2, 2011

My assumption is that this uninstall problem is an interface failure between AIR and WN 7 64.  If I have queried the wrong forum, please advise.  Thanx in advance.

Pete

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
February 3, 2011

Hi Pete,

I think your assumption is correct.  I suspect we're having a problem installing the AIR runtime on your system.  Could you post the contents of your installer logs?  I'm attaching instructions for both the AIR and, if needed,  MSI logs.

1. Ensure that viewing hidden folders is enabled.  Instructions can be found on Microsoft's site:

Windows 7, Vista, XP

2. Navigate to the following folder (replace username with your login name):

Windows 7:  C:\Users\username\AppData\Local\Adobe\AIR\logs

Vista:  C:\Users\ username\AppData\Local\Adobe\AIR\logs

XP:  C:\Documents and Settings\username\Local Settings\Application Data\Adobe\AIR\logs

3. Please attach the install.log to your forum post or open the log file with Notepad or your favorite text editor and select all and copy/paste.

4. In some situations the AIR installer will fail during the MSI portion of the install.  You can determine if this occurred by searching the Install.log text for "Error occurred during msi install operation".  If this text is found, please enable and locate the MSI log using this Microsoft document and include it, along with the AIR Install.log when reporting the install issue.

How to enable Windows Installer logging

Once MSI logging is enabled, please re-run the AIR Installer to generate the MSI Log.

Thanks,

Chris

P
Pete_the_Pilot1Author
Participant
February 5, 2011

Chris,

I did not do an independent AIR install. The install of AIR happens unbeknownst to any user when they installed Adobe's PSE-9. I presume AIR gets installed along with some of the other Adobe software.

Since the PSE installer did not give me a choice to install AIR, I tried out the Win 7 uninstall which did not work.

I have followed your first two paragraphs. I was unable to find the AIR install.log file. I looked in the correct places and also did a search using (*.log). I found 4 Adobe Updater related "log" files, but not the one the AIR install was supposed to make. Since the AIR install was part of the PSE install might the data stream be written into a PSE install log file?

OBTW, PSE-9 and the related AIR features are working just fine.

It is my option to Uninstall AIR (software that I did not chose to install) that I'm concerned about.

Pete

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices