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Air package installation issue: Grey screen, black dots.

New Here ,
Oct 13, 2010 Oct 13, 2010

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Hi,

    I am new to this forum, and to air development in general, but loving it!  I turned to air for a recent project in which I needed support for UDP, and have been pleased with the DatagramSocket.   However, I am currently installing my software, on sit, and under a very tight deadline and I am (all of a sudden) experiencing problems.

   My apps have all been created using Flash CS5 on snowleopard, and debugged with the air runtime.  I have 8 pcs with clean installs of win7 and 1 running XP.  My setup process included installing AdobeAIRInstaller.exe version 2.0.4.13090.  After setup, I've continued by installing the .air packages which I created with Flash.  The packages are signed with an "home-made" certificate.  When I finally launce my .exe however, all I can see is a grey screen (at the intended resolution of my ap) with 4 or 5 black/grey dots, cycling - as if they are a load bar.

   I should add that I used this same process in te shop to test my files on a PC with identical specifications and setup.  I have disabled windows firewall, and the machines have flash player 10 installed.  I have no virus software running.  The air apps do not rely on any local media, but they do contain calls to amfphp, as well as dynamically loading content from a web server.  I believe that the IP configuration for the server is correct, and the programs work from my machine (leopard) in debug mode.

   Any hints?  Is this a 'feature' that I'm not aware of, or perhaps something windows-specific?  As I mentioned, I am on  very tight schedule, so any help is GREATLY appreciated.

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Adobe Employee ,
Oct 14, 2010 Oct 14, 2010

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Hi,

Would it be possible to get access to your project or sample code that reproduces the issue?  Please feel free to email me at ccampbel@adobe.com, if you zip your file up please remove the extension so it can get past our email filter.

Couple of other questions.  Are you seeing this problem occur under when running the app under Flash CS5?  Have you tried using a network traffic monitor to see what might be going on behind the scenes?  Are the cycling black dots part of your UI or do you believe this is something Flash is producing?

Thanks,

Chris

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