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another application is already being installed.

Community Beginner ,
Jun 14, 2011 Jun 14, 2011

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hi

this is my first post here

i find out i can't install any of air's application and also i can't unistall my air whenever i try to do thoes this error appears:

Adobe AIR could not be installed because another application is already being installed. Complete the first installation before proceeding with this one.

but i couldn't see another i think there is not other application

i deleted the folder of air but now when i want to install air i see that error again !!!

please tell me what shoul i do

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2011 Jun 14, 2011

Hi,

I'm sorry you're running into this problem.  I assume you've tried to restart your system?  If so, and the problem persists please try the steps listed in this document:

Unable to load software

Please let me know how it goes.  If the steps above don't work we'll need to gather AIR logging information which will give us a better look at what exactly is failing.

Thanks,

Chris

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Adobe Employee ,
Jun 14, 2011 Jun 14, 2011

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Hi,

I'm sorry you're running into this problem.  I assume you've tried to restart your system?  If so, and the problem persists please try the steps listed in this document:

Unable to load software

Please let me know how it goes.  If the steps above don't work we'll need to gather AIR logging information which will give us a better look at what exactly is failing.

Thanks,

Chris

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Community Beginner ,
Jun 15, 2011 Jun 15, 2011

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hi first of all i want to appreciate to answer me

u r very helpfull

i did what u said ,yes the mciexec.exe process is my problem and when i end it i can install or unistall air or any air application

but i can't find the program what causes to run this processor but for now i can do what  i want thanks again

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New Here ,
May 04, 2012 May 04, 2012

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I am having a similar problem.

OS = Win SBS 2003

software = Air, Reader X and Symantec Endpoint Protection/Live Update.

All give the error msg xxx could not be installed because another application is already being installed. Complete the first installation before proceeding with this one.

I have restarted the server multiple times, I have tried to uninstall the Adobe products but get the same error msg. I have turned on the logging as suggested elsewhere.

What should I try now?

Richard

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Adobe Employee ,
May 04, 2012 May 04, 2012

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Hi Richard,

Did you try the steps listed to kill the msiexec.exe process?

Chris

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New Here ,
May 07, 2012 May 07, 2012

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Not yet. Can you point me in the right direction please?

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Adobe Employee ,
May 07, 2012 May 07, 2012

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The steps required can be found in the answer section of this post:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_install/unable-to-load-softwa...

Chris

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New Here ,
May 11, 2012 May 11, 2012

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Thanks, it is working now!

Richard Wells

Offshore Marine Service Association

(504) 528-9411

Fax (504) 528-9415

"There's no way to rule innocent men. The only power any government has is

the power to crack down on criminals. But just pass the kind of laws that

can neither be observed nor enforced or objectively interpreted – and you

create a nation of law-breakers – and then you cash in on guilt" 'Atlas

Shrugged' – Ayn Rand

www.offshoremarine.org

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http://img.labnol.org/files/g/facebook.png]<https://www.facebook.com/pages/Offshore-Marine-Service-Association/137790716287641#!/pages/Offshore-Marine-Service-Association/137790716287641>[image:

Description: http://img.labnol.org/files/g/twitter.png]<http://twitter.com/#!/OMSAscuttlebutt>[image:

Description: http://img.labnol.org/files/g/youtube.png]<http://www.youtube.com/user/OMSAssociation>

From: Chris Campbell

Sent: Monday, May 07, 2012 6:47 PM

To: rwells1978

Subject: another application is already being

installed.

Re: another application is already being installed.

created by Chris Campbell <http://forums.adobe.com/people/chris.campbell>in

Installation Issues - View the full

discussion<http://forums.adobe.com/message/4385898#4385898

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