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M
mafton
Participant
June 14, 2011
Answered

another application is already being installed.

  • June 14, 2011
  • 2 replies
  • 10012 views

hi

this is my first post here

i find out i can't install any of air's application and also i can't unistall my air whenever i try to do thoes this error appears:

Adobe AIR could not be installed because another application is already being installed. Complete the first installation before proceeding with this one.

but i couldn't see another i think there is not other application

i deleted the folder of air but now when i want to install air i see that error again !!!

please tell me what shoul i do

This topic has been closed for replies.
Correct answer chris.campbell

Hi,

I'm sorry you're running into this problem.  I assume you've tried to restart your system?  If so, and the problem persists please try the steps listed in this document:

Unable to load software

Please let me know how it goes.  If the steps above don't work we'll need to gather AIR logging information which will give us a better look at what exactly is failing.

Thanks,

Chris

2 replies

R
rwells1978
Participant
May 4, 2012

I am having a similar problem.

OS = Win SBS 2003

software = Air, Reader X and Symantec Endpoint Protection/Live Update.

All give the error msg xxx could not be installed because another application is already being installed. Complete the first installation before proceeding with this one.

I have restarted the server multiple times, I have tried to uninstall the Adobe products but get the same error msg. I have turned on the logging as suggested elsewhere.

What should I try now?

Richard

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
May 4, 2012

Hi Richard,

Did you try the steps listed to kill the msiexec.exe process?

Chris

R
rwells1978
Participant
May 7, 2012

Not yet. Can you point me in the right direction please?

chris.campbell
Community Manager
chris.campbellCommunity ManagerCorrect answer
Community Manager
June 14, 2011

Hi,

I'm sorry you're running into this problem.  I assume you've tried to restart your system?  If so, and the problem persists please try the steps listed in this document:

Unable to load software

Please let me know how it goes.  If the steps above don't work we'll need to gather AIR logging information which will give us a better look at what exactly is failing.

Thanks,

Chris

M
maftonAuthor
Participant
June 15, 2011

hi first of all i want to appreciate to answer me

u r very helpfull

i did what u said ,yes the mciexec.exe process is my problem and when i end it i can install or unistall air or any air application

but i can't find the program what causes to run this processor but for now i can do what  i want thanks again

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