Application getting crashed - Faulting module Adobe AIR.dll

Report · Aug 19, 2010

Hi,

We developed a graphical application developed in Adobe Flex 3.0. This application is a standalone application which is basically used to render complex drawings. Our application is running smooth on my machine as well as many other users' machine.

However, a particular application user is facing the problem of frequent application crash whenever he is trying to edit a textbox's value. At the time of crash it opens the Microsoft's Send Error reporting window. Post selection of the 'Send Report' bution, the application crashes immediately. The following error was captured in the event viewer on the user's machine:

"Faulting Module Adobe AIR.dll, Version 1.0.8.4990, fault address 0x000b0b4b'

Could anyone please help me and let me know how to troubleshoot this issue and get it resolved?

Report · Aug 19, 2010

Hi,

I'm sorry your user is running into this crash. To help us track this down is it possible to get access to your application so we can test it internally? Please feel free to email me at ccampbel@adobe.com, if sending an attachment, please remove the file extension so it can get past our mail filter.

Could you also verify with the user what version of the AIR runtime is being used (found in the Add or Remove programs control panel), and what OS they are using? If they aren't using the AIR 2.0.3 runtime, could you have them upgrade to that (http://get.adobe.com/air) and try again?

Moved this discussion to the Problems & Bugs forum.

Thanks,

Chris

Report · Aug 20, 2010

Hi Chris,

Thanks for responding immediately to the post.

I need to check with my organization about sharing of the application with

you as it shouldn't create any copyrights issue. Also, one more doubt.

Though I share the application with you, how will it help you as the

application is working fine on my machine but not working on the user's

machine.

When I verified the 'Add / Remove programs', I verified the following:

a. Adobe Air version 1.0.4990

b. Adobe Flash Player 10 Plugin: version 10.1.53.64

I'm not sure whether this Flash Player 10 Plugin has anything to do for this

error. On my machine I too even have the Adobe Air (version 1.0.4990) and

Adobe Flash Player 10 Active X and Adobe Flash Player 10 Plugin (both with

version 10.0.45.2) and everything works fine. We are all using Windows XP,

SP3 version.

Is it OK if we try to manually upgrade the Adobe AIR to 2.0.3 when we

developed the application with Flex 3.0 (and its SDK)? As it is on a user's

machine I don't want to experiment too much on that machine. If you could

confirm that there will not be any compatibility issues then I will proceed

with testing on a test machine first and then on the user's machine.

We earlier tried to upgrade the application to Flex 4.0 with Adobe AIR 2.0

but due to a bug in Flex4.0 we couldn't able to upgrade our software. FYI,

following is the link to the bug filed with Adobe:

https://bugs.adobe.com/jira/browse/SDK-26604

In some other posts, it was mentioned that excessive memory leaks could be

the cause of this error. I am planning to ask the user to test the following

scenarios:

a. Restart the computer and test the application for this error before

opening any other software.

b. Restart the computer in 'Safe Mode' and then verify the application for

this error.

Please let me know if you need any more info.

Once again thanks for your help.

Report · Aug 20, 2010

Wow - version 1.0.8.4990 is a *super* old version of AIR.

Could you please ask your application user to manually update their AIR Runtime by visiting the following page:

http://get.adobe.com/air/

It would also be good to find out some additional information about why the user's runtime was never updated:

- Did they disable background updating of the AIR Runtime?

- Is their machine on a corp network or some other environment which is controlled by an Admin?

- When you sent your app to them, did you send an AIR file? Or did you make use of a badge install?

- If you used a badge install, could you share you badge code so we could take a look and see if something is not working properly?

Thanks,

Chris Thilgen

AIR Engineering

Report · Aug 20, 2010

Hi Thilgen,

Thanks for your response.

I will ask the user to manually upgrade the AIR to latest version and will

ask him to test it again.

One doubt here.

Is it OK to use AIR 2.0.3 on an application which is developed on Flex 3.0?

I hope this combination works.

We started the development of our application 3 years ago during the initial

days of Flex 3.0. Since mid last year we started deploying this application

to users. Hence, the AIR version is also older. We earlier tried upgrading

the application to AIR.2.0 and Flex 4.0 but stopped due to a bug in Flex 4.0

which unfortunately turned to be a critical issue for our application.

We have a deployment team in our organization which takes care of automatic

deployment of the software on user's machine. The application package that

deployment team holds still contains AIR 1.0 and it is automatically

installed at the time of software download on a user's machine. All user's

machine are in corporate network and the software installations are

controlled by this deployment team.

Thanks,

Narasimha Murty

Report · Aug 20, 2010

Is it OK to use AIR 2.0.3 on an application which is developed on Flex 3.0?

Absolutely!

So do you have your own custom installer that you are using to install your application and the AIR Runtime?

Thanks,

Chris Thilgen

AIR Engineering

Report · Aug 20, 2010

Thanks for the reply.

Yes, our organization has its own custom installer which takes care of

installing the software on user's machine. The same is used even for my

application and AIR runtime.

I just upgraded the AIR to 2.0.3 on my QA environment and it looks fine. So,

I will touchbase with my user on Monday and will manually upgrade to latest

AIR 2.0.3 and will verify for the application crash issue.

I will post you the results by Monday afternoon.

Thanks,

Narasimha Murty

Report · Aug 30, 2010

Hi All,

Thanks for your support.

As suggested by the Adobe we upgraded the Adobe AIR from 1.0.4990 to AIR

2.0.3 on the user's machine. After the upgrade the application was working

smooth without any trouble. The user was now able to update the text box

values, which initially was the source of the application crash problem.

Thanks to all of you for your support. It took some time to get admin rights

on the user's machine to do the upgrade. Hence, the cause of the delay.

Though I am happy that the issue got closed, at the same time I am very

eager to know the cause of the application crash problem with v1.0.4990. Any

idea?

Thanks & Regards,

Narasimha Murty

On Fri, Aug 20, 2010 at 5:31 PM, Narasimha Murty Bulusu

Report · Aug 30, 2010

Hi Narasimha,

Thank you for letting us know the resolution and I'm glad the new runtime helped resolve the issue. Given our constant work on bug fixes, it would be very difficult to determine what the cause was without actually reproducing it internally.

Chris

Report · Aug 30, 2010

I am having the same problem with an AIR app created with Flex Builder 3. It runs fine on a Mac Pro with Snow Leopard. It dies on startup on a Windows XP machine.

At first, I tested it with AIR 1.5. When I saw the crashes, I assumed I needed to upgrade to AIR 2.0. I've done that upgrade, but get the same error.

I can send the app to you if you like. It is a test release, so I do not have a real cert. Not sure if that matters.

thanks

Hugh Lang

828-539-0280

Report · Aug 30, 2010

Hi Hugh,

I'd be happy to test our your app on my XP machine. Can you send it to ccampbel@adobe.com?

Thanks,

Chris

Report · Aug 30, 2010

Sure thing. Here it is:

http://lexbot.s3.amazonaws.com/files/LexMachine.air

I have a freelance job hinging on this working for the client. I actually

tried another AIR app I created a year ago on the same XP machine and got

the same error. And I know that app worked on Windows XP before. So, maybe

it is machine-specific.

Here's the other app.

http://lexbot.s3.amazonaws.com/files/Lookout_AIRMail.air

hopefully

thanks

Hugh

Report · Aug 30, 2010

Hugh,

I tried both of your apps on my XP VMWare system and they launched without crashing (though I didn't try and get past the authentication screens.) I'm running AIR 2.0.3 (http://get.adobe.com/air). Is there anything in particular I should setup on XP (which SP version do you have?) Have you tried running any other AIR applications to see if those function?

Thanks,

Chris