Can't install or remove Adobe Air

Report · Mar 20, 2017

Hello,

if I try to install or remove Adobe Air, the Install wizard gives me a message, that it's not possible and I should contact my administrator. I'm the administrator on this particular PC. It's a Windows 7 Pro x64.

You'll find the Adobe Air-Logfile below, but I guess I found the reason for the error. The Registrykey for Adobe Air seems to be renamed to "Adobe Air". (HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe AIR)

So the Installerprogram doesn't find the GUID and msiexec also cannot remove it.

And my question now is, how can I remove it?

Edit: I also tried to remove Adobe Air via Microsoft Fixit , but it doesn't find Adobe Air.

[2017-03-20:13:44:19] Runtime Installer begin with version 25.0.0.134 on Windows 7 x86
[2017-03-20:13:44:19] Commandline is: -arp:uninstall
[2017-03-20:13:44:19] Installed runtime (25.0.0.134) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-03-20:13:44:21] Relaunching with elevation
[2017-03-20:13:44:21] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-03-20:13:44:21] Runtime Installer begin with version 25.0.0.134 on Windows 7 x86
[2017-03-20:13:44:21] Commandline is: -stdio \\.\pipe\AIR_4388_0 -eu
[2017-03-20:13:44:21] Installed runtime (25.0.0.134) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-03-20:13:44:21] Starting runtime uninstall. Uninstalling runtime version 25.0.0.134
[2017-03-20:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]
[2017-03-20:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]
[2017-03-20:13:44:22] Runtime Installer end with exit code 7
[2017-03-20:13:44:22] Runtime Installer end with exit code 7

Report · Mar 21, 2017

Hi,

I tried reproducing the issue you have mentioned, but we could not observe the same behavior as you have specified. Did you try uninstalling from control panel. Try running command prompt as administrator and execute command <path to installer> -uninstall and see if it works.

Thanks!

Report · Mar 21, 2017

Hello,

I tried uninstalling via msiexec, control panel and via "Adobe Air Installer.exe" -uninstall. No method works and they all write the same thing into the install.log-file which I already posted above. I also tried uninstalling with OPSI, which uses the SYSTEM-Account and the "Installer" -uninstall-method and this also didn't work.

Report · Mar 21, 2017

Maybe there is one another useful information to it. I manually updated Adobe Air from version 24 to the newest version 25. That did work as intended. I wanted to test my install-script and therefore I wanted to uninstall Adobe Air and since this moment it didn't work.

Report · Apr 18, 2017

Do you have any other ideas for this problem?

Report · May 21, 2017

t seems that I have just successfully uninstalled Adobe Air from Win 10 using a program I found at this link

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Report · Jan 29, 2021

I don't know who still needs this... But this tool works.

Thank so you so much