Cannot install Adobe AIR 2.0 on Windows 7 64.

Report · Sep 29, 2010

Each time I run the Adobe Installer I get the same error.

An error occured while Installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

I am the administrator and I uninstalled the older version of Air, verified that the folder is no longer in C:\Program Files (x86)\Common Files\Adobe Air\ before running the 2.0 install.

Here is the install log files is this a known issue when installing on a 64 machine.

https://acrobat.com/#d=e9wGsZkf6y0lEHIK2pl33A

and the temp install file

https://acrobat.com/#d=NLM6*0l5zCHp4rfuGYvlcw

I'd appreciate any advice, thanks.

Report · Oct 19, 2010

Hi Jman,

Is it possible to share your log files again, or send them to ccampbel@adobe.com? I've tried accessing them from acrobat.com but got the message that they weren't available.

Thanks,

Chris

Report · Oct 19, 2010

I am having the same issue. However, I can't get a log file to generate through the installer's oddly implemented logging feature.

I also tried a command line install, this bombs out at tells me to check a non-existent log.

I enabled logging for MSI installs (which by the way, why oh why can't Adobe just do an MSI install for this product without the EXE installer) and I noticed that when I install it there's a log file for the MSI install of Adobe AIR 2.0.4 and then immediately afterward there is ANOTHER MSI log for an uninstall of AIR 2.0.4.

I guess step one would be to figure out why logging for the Adobe .exe installer isn't working. In our environment the home folder is H:\. I've created the .airinstall.log file there and no information ever populates with it.

Thanks for your help,

- Scott

Report · Oct 19, 2010

Thanks Scott. Are you also running Win 7 x64? On my system the AIR installer log is at:

C:\Users\Chris\AppData\Local\Adobe\AIR\logs\Install.log

Do you at least have this directory (in your H: user's home folder)? It's hidden, so you'll need to turn on show hidden files if you haven't already.

Chris

Report · Oct 19, 2010

Chris, thanks for the quick reply!

Yes, this is a Windows 7 Enterprise x64 Install

I was able to find the log file with your assistance. Here is what I see:

[2010-10-19:16:33:07] Performing runtime install
[2010-10-19:16:33:07] UI SWF load is complete
[2010-10-19:16:33:07] UI initialized
[2010-10-19:16:33:07] starting user confirmation
[2010-10-19:16:33:07] Version of this installer: 2.0.4.13090
[2010-10-19:16:33:07] Installation type: new
[2010-10-19:16:33:10] starting elevated install
[2010-10-19:16:33:16] subinstaller: starting install
[2010-10-19:16:33:16] subinstaller: Scheduling runtime installation operations
[2010-10-19:16:33:16] subinstaller: Scheduling an MSI install operation
[2010-10-19:16:33:16] subinstaller: Beginning runtime installation
[2010-10-19:16:33:16] subinstaller: Beginning install
[2010-10-19:16:33:16] subinstaller: Installing c:\users\sstruzik\appdata\local\temp\airba4b.tmp\setup.msi
[2010-10-19:16:33:20] subinstaller: Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\sstruzik-\AppData\Local\Temp\flaFF07.tmp\temp
[2010-10-19:16:33:20] subinstaller: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
[2010-10-19:16:33:20] subinstaller: Deleting C:\Users\sstruzik-\AppData\Local\Temp\flaFF07.tmp\temp
[2010-10-19:16:33:20] subinstaller: Rolling back install of c:\users\sstruzik\appdata\local\temp\airba4b.tmp\setup.msi
[2010-10-19:16:33:26] subinstaller: Rollback due to error complete
[2010-10-19:16:33:26] subinstaller: error during install: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
[2010-10-19:16:33:26] Failed during elevated install: error 2038 Error #2038
[2010-10-19:16:33:26] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

I'm all ears and open to any suggestions on this. I work 8a-5p eastern.

Thanks!

Report · Oct 19, 2010

Chris, I emailed the .exe log file as well as two MSI log files.

Thanks!

Report · Oct 19, 2010

Thanks Scott, got your email and I've forwarded it to the installer team. I'll follow up shortly.

Chris