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A
Anonymous
March 16, 2015
Question

Cant install or uninstall Adobe Air. Keep getting error message "This application requires a version of Adobe AIR which cannot be found"

  • March 16, 2015
  • 1 reply
  • 1105 views

I am running Windows 7 and use Adobe AIR for Flixster.  When I tried to open Flixster I recieved an error message saying i needed to install Adobe AIR.  I looked and saw that according to control panel, Adobe AIR is installed.  I attempted to uninstall but get this EXACT message:

"This application requires a version of Adobe AIR which cannot be found.  Please download the latest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."

I have tried going to the mentioned website but i get an error message saying installation failed and may need administrative privilages but I AM the administrator! 

I then tried multiple solutions on the forums including the command prompt uninstall and still no luck.  contacted customer support who told me i can only receive assistance through these forums.

Very frustrating.  Please Help.

This topic has been closed for replies.

1 reply

S
smithn54518888
Participant
March 20, 2015

I have the same issue with a customer of ours:

Try to uninstall AIR – same message.  (When I reinstall,  the install says it’s successful.) I try to run our app, same message. I downloaded another AIR app, same message – so it’s not our app it’s AIR.  We logged in as Administrator, same message.  It’s a Windows7 machine. I did a system restore to 2 days ago and started over and still the same issues. I tried running the Windows Fixit to uninstall https://support.microsoft.com/en-us/mats/program_install_and_uninstall – didn’t work.

S
smithn54518888
Participant
July 10, 2015

Our user's I/T fixed the issue.  The user said their I/T folks used a program called "Revo Uninstaller" to fix it.

Thanks a lot Adobe. I'll always be sure to recommend that our company use a different platform. Because if there's a problem, good luck in fixing it.

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