Error occur when download new version of Air application

[Cheerful_Eclipse15A7]

Hi All,
Error occur when download new version of Air application.

the error is given below
"There was an error downloading the update. Error# 16824"

Please help me

--
Regards,

Abhilash S

[spacemanspiffy]

If on windows, take a look at the following file to see what's going on:

c:\Document and Settings\User Name\Local Settings\Application Data\Adobe\logs\Install.log

Common issues:

1. The version number specified in the application.xml file of the download is not the same as the value specified in the update.xml file.
2. The application ID of the new file is not the same as that in the old file.

At any rate, the probable in most probably due to an invalid value in the application descriptor file.

[Guest]

All are perfect..but error will appear..one doubt,why u point out an install.log file..I have using vista system..I have any modify location in install file

[thilgen]

Please refer to the following link for information on the installation log file

http://kb2.adobe.com/cps/403/kb403150.html#main_how_create_log_file_air_install

Thanks,

Chris Thilgen

AIR Engineering

[chris.campbell]

Moved discussion to the Installation Issues forum