Fullscreen bugs in Air 2 apps under client Air 2.5 runtime?

Report · Oct 28, 2010

We produce video distribution apps handling DRM in Air 2.0

We've encountered quite a serious bug in our Air applications' handling of Flash when going fullscreen.

Under Air 2.0, our apps were fully functional. No issues.

After the upgrade to Air 2.5, all PC installs no onger display video content in full screen when prompted to do so.

We have noticed the same error occurs in AMP 1.8 and are yet to find an example of an Air application that does not experience this issue.

As the bug is isolated to PC (not present on Mac at all), is it related to either:
a) Flash handling of the Output protection enacted with this update or

b) h264 hardware decoding

We have over 30K apps deployed and seek information regarding a resolution for this asap.

We have drafted a workaround, but it is not an ideal situation.

Is Air 2.5 being updated again (within 48hrs)?

Report · Oct 29, 2010

Hello,

I'm sorry you've run into this fullscreen playback bug. We found this issue with AMP after the release of 2.5 (internal bug #2732895) and it will be fixed in our next release. Adobe announced yesterday that an update to Flash Player would occur on or before November 9th. Typically AIR and FP releases occur in tandem.

In our testing, we were only able to reproduce the issue with Adobe's Media Player, attempts to reproduce using AOL, BBC iPlayer, or MovieFone were unsuccessful. Could you point me to another example where this bug occurs? I'd like to verify it's fixed on more than one application.

I'm going to follow up with you via the forums private message system, you can also email me at ccampbel@adobe.com

Thanks,

Chris