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S
SebaDubuis
Participant
October 20, 2011
Question

installation problem: admin rights required

  • October 20, 2011
  • 4 replies
  • 18310 views

We just built an app based on Adobe Air geared at education clients (which don't own full rights on their computer). We are running through a lot of complains regarding the installation process: typical problems involved the request of admin rights to install the platform. A message requiring the user to have admin rights shows up even when the operator has admin rights. Other problems happen when the Adobe Air is offering an update and block the access to the app.

Is there any recommendations about the best way to handle that installation problem in schools computer?

This topic has been closed for replies.

4 replies

D
dpolking
Participant
November 26, 2011

I have the same problem.  I am running with admin rights on a windows 7 64bit home premium pc.  I have already tried using the microsoft fix it application with no sucess.  I have also attempted creating a new admin user account on the machine with no success.  Below is  a copy of the install log file.  Any help would be greatly appreciated.

[2011-11-25:20:32:45] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-25:20:32:45] Commandline is:
[2011-11-25:20:32:45] No installed runtime detected
[2011-11-25:20:32:47] Runtime Installer end with exit code 6
[2011-11-25:20:33:03] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-25:20:33:03] Commandline is:
[2011-11-25:20:33:03] No installed runtime detected
[2011-11-25:20:33:05] Relaunching with elevation
[2011-11-25:20:33:05] Launching subprocess with commandline c:\users\rhonda\appdata\local\temp\air407e.tmp\adobe air installer.exe -ei
[2011-11-25:20:33:05] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-25:20:33:05] Commandline is: -stdio \\.\pipe\AIR_6412_0 -ei
[2011-11-25:20:33:05] No installed runtime detected
[2011-11-25:20:33:06] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-11-25:20:33:06] Installing msi at c:\users\rhonda\appdata\local\temp\air407e.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-11-25:20:33:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-11-25:20:33:07] Rolling back install of c:\users\rhonda\appdata\local\temp\air407e.tmp\setup.msi
[2011-11-25:20:33:07] Rollback complete
[2011-11-25:20:33:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-11-25:20:33:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-11-25:20:33:07] Runtime Installer end with exit code 7
[2011-11-25:20:33:12] Runtime Installer end with exit code 7

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
December 2, 2011

dpolking wrote:

I have the same problem.  I am running with admin rights on a windows 7 64bit home premium pc.  I have already tried using the microsoft fix it application with no sucess.  I have also attempted creating a new admin user account on the machine with no success.  Below is  a copy of the install log file.  Any help would be greatly appreciated.

[2011-11-25:20:33:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

Thanks for the log.  Could you try installing again, but first enable MSI logging?  I'll need the MSI log to see exactly what is failing here.

Chris

D
dpolking
Participant
December 4, 2011

I've attached the msi log file.

Daniel Polkinghorne

A
Anonymous
November 12, 2011

Under air 3.0 you can now build standalone AIR apps using the captive runtime.

If you want to create an application that doesn't require admin rights for updating it, you can check this article: http://www.mabulous.net/air-applications-that-can-be-updated-without-requiring-admin-rights

S
SebaDubuisAuthor
Participant
November 14, 2011

Thanks for your contribution and for all inputs so far. We will make some test about it (captive runtime) and update about the results in this thread. Bear for a few days.

S
SebaDubuisAuthor
Participant
November 23, 2011

I promised an update about the use of the Air 3 runtime. We have built a stand alone application running off the disk. It works quite well and launch very fast in regular environement (as far as user accounts are concerned). We still run into problems when the disk is played in a network environment (school environment in that case). It seems like a dll of the runtime (Webkit.dll) will fail to work if the user is missing privileges like "read attributes" or "read extended attributes" in his user profile. Therefore all html content is blocked out and the display is blank.

lisachao
Adobe Employee
lisachao
Adobe Employee
October 24, 2011

Sorry that you are experiencing problems with installation for users without admin privileges.  As designed, AIR runtime and applications require admin privilege in order to install, update, and uninstall properly.  If however, you are experiencing problems even with users with admin privileges, please provide installation logs when reporting your bug here.  Thank you!

L
lehacarpenter
Participant
October 27, 2011

Lisa, your link doesn't work.

However, there is good news for those of us having this problem: Microsoft has provided a free tool that will clean up the corrupted files causing this issue and enable you to install Adobe Air once again. I just used it and it worked for me. Yay! Here it is:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Adobe should hire me.

    M
    Mike_Moroso
    Participant
    October 28, 2011

    THANK YOU, THANK YOU, THANK YOU!!!  I have not been able to upgrade to Air 3 because it kept giving me the error below.  I couldn't even uninstall AIR without getting the same error.  I am using the admin account on Windows XP, all service packs and updates installed.

    http://img593.imageshack.us/img593/8489/airerror.jpg

    The install log looked like this when the error happened:

    [2011-10-28:19:22:43] Starting runtime update. Updating runtime from version 2.7.1.19610 to version 3.0.0.4080

    [2011-10-28:19:22:43] Installing msi at c:\docume~1\admin\locals~1\temp\air2a1.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

    [2011-10-28:19:22:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

    [2011-10-28:19:22:45] Rolling back install of c:\docume~1\admin\locals~1\temp\air2a1.tmp\setup.msi

    [2011-10-28:19:22:45] Rollback complete

    I tried everything (deleting directories, removing registry keys, starting/stopping various services and tasks, using 3rd party uninstall/cleanup programs, etc.).  Nothing helped, except the above microsoft "fix-it" program.  Problem solved.  Awesome, thanks!  Adobe really should hire you!

      A
      Anonymous
      October 21, 2011

      I have similiar problem

      Look this

      http://forums.adobe.com/thread/906978?tstart=0

      I wouldn't expect any answer soon

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