Problem with AIR Bundled Distribution on Windows 7 (Error #5100)

Report · Aug 06, 2010

We've just finished an application and have set up the bundled distribution for the Installation of AIR and the Application. It works fine on Windows XP, Vista, and too on MAC OS X.

On Windows 7 however, it doesn't install. It loads the installer, and gets to the stage to ask for user options (installation dir etc), and then after this when installing (both AIR and application) - somewhere, it dies with the following error (Error #5100)...

Sorry, an error has occurred.

And error occurred while uninstalling the application. Try uninstalling it again. If the problem persists, contact the application author.

Any solutions to this? Thanks.

Report · Aug 12, 2010

Hi,

Is it possible to get the application installer log?

Moved discussion to the Installation Issues forum.

Chris