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Question

Problem with badge installation in Chrome on Windows

Forum|Forum|13 years ago
August 7, 2012
8 replies
48194 views

Dear Adobe,

The badge installation stopped working recently, probably after last Google Chrome update. Problem look like this: after clicking "install now" badge the confirmation window to install Adobe AIR appears ("Would you like to install adobe AIR?"). I click yes, download progress bar goes from 0 to 100%, and then error message appears ("Download error. Try again?"). Click yes - everything repeats.

Also, in Chrome on Windows there is text under the badge: "In order to run <app name>, this installer will also set up Adobe AIR" - but latest AIR is already installed. We used standard installation badge, provided with the SDK.

OS Windows 7 ver 6.1 (build 7600)

Browser Google Chrome 21.0.1180.60 m

Flash Player 11.3.31.222

AIR 3.3.0.3670

The problem appears only in Google Chrome, and only on Windows. In IE and FF everything seems to work fine. In Chrome 21.0.1180.57 on Mac OS X 10.7.2 it works fine as well.

You can look at the error here: http://www.jivosite.ru/install_application

This topic has been closed for replies.

UMHDubai

New Participant

Sometimes it occurs when we install chrome extension of adobe also. Hope Google and adobe recognize this thread.

G

godrma

New Participant

why does not fix this simple bugs? i don't understand about adobe and google.

V

Vince_HM

New Participant

I'm having the same issue now in Google Chrome on Mac.

Can someone verify this?

Chrome version: Version 23.0.1271.64

Mac Os X: 10.7.5

I

Inspiring_Phoenix1549

Participating Frequently

Hi Vince,

Yes -- Chrome version 23, released last week, introduced this issue on Mac as well.

Chris, as I mentioned last week on the Chrome tracker, we really would have appreciated a heads-up that the problem was going to be spreading. It's not realistic to expect developers to always be playing reactive catch-up; if we had been given advance notice, at least we could have proactively warned users and updated code.

(I would have posted this message last week, but the Adobe forums were broken as well and login didn't work...)

Thanks,

Nathan

E

elder_soares

Participating Frequently

the same here, chrome on mac not working... things get worse...

C

CWBenccw

Inspiring

Oh, I am encountering the same problem, it really affect the user experience, please help.

Thanks.

chris.campbell

Community Manager

We're working on it. I'll see if there any update that I can post.

Chris

DMcQ

Known Participant

Chris, do you have any updates on this issue?

Thanks and Regards,

Daniel

paleozogt

Participating Frequently

Looks like Chrome 21's sandboxing broke more things than just Air.swf. It seems that Adobe Connect (which is based on a Flash Add-In?) is also broken:

http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

The workaround (disabling the PPAPI) is the same.

I'm somewhat baffled that Adobe didn't see this coming.

chris.campbell

Community Manager

Last I heard we had at least one developer investigating this issue. I'll ask for an update on Monday.

Chris

Ps. Yes, Connect was affected too.

B

Born2code

Known Participant

Thanks for the update, we are all crossing our fingers over here !!!!!!!!

C

Carlos_Rovira

Known Participant

If what Erik says is true (discontinue this feature)...I think is a new bad action from Adobe that will continue to maintain the perception that Adobe is driving things really bad and is not taking care of customers.

This is other drop that will make people continue to shift from Adobe to other vendors taking into account that products are left in the cold from one day to another.

What happen to Adobe?

B

Born2code

Known Participant

Another bad publication from Adobe, and I think no one would it use it even for Video or games, people will be scared of committing to the platform.

Adobe said they are "Doubling down on Adobe AIR", after more than a week, still no fix, sure seems like a bet to me

S

SpecialK

Participating Frequently

This bug has also affected our app. All Chrome users cannot install our AIR app using the badge installer.

B

Born2code

Known Participant

Adobe and Google, come on? You can't just break the AIR Badge and leave it like that for days....

People are coming to our site and can't install our AIR app, this has to be fixed ASAP!!!!

We are losing business because of this bug.

FIX ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Adobe, please reply....

See issue here: http://mediasignage.com/html/get_started.html

A

Anonymous

I have exactly the same problem. It works on IE and FireFox. But in chrome I can't install AIR.

chris.campbell

Community Manager

Thanks for bringing this up. When you have a chance, please visit this bug and add a comment:

http://code.google.com/p/chromium/issues/detail?id=140854&q=air&colspec=ID%20Pri%20Mstone%20ReleaseBlock%20OS%20Area%20Feature%20Status%20Owner%20Summary

I'm going to talk with the Chrome team to find out the status.

chris.campbell

Community Manager

I was able to work around this by doing the following, I realize it's a cumbersome workaround but it does clearly show that this is a PPAPI (pepper) related issue.

Navigate to "about:plugins" in the Chrome address bar
Click the Details link in the upper right part of the page to expand all items
Locate the "Shockwave Flash" entries (there will be 2 or 3 of these)
Click "Disable" for the PPAPI copy (most likely the first one listed), which has a version number of 11.3.31.222
Restart Chrome for good measure and try again

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