Participant

Question

Adobe Air error message - macOSX Catalina

Forum|Forum|6 years ago
October 21, 2019
14 replies
91823 views

I keep getting an error message aboutAdobe Air when I open an application (Traffic) that requires Adobe Air. The error message is: “Adobe AIR.framework” is damaged and can’t be opened.

This has begun since I updated to macOSX Catalina.

Why is this, and will an update be released to fix this?

This topic has been closed for replies.

A

Ann Marie5FC2

Participant

I just updated to Big Sur and am getting that error message. Will the code provided work?

J

Jamesey2001

Inspiring

I have not tried it as I'm not using big sur, but the principle is the same so give it a try and report back your success.

IsaMar

Participant

Maybe try:

You can open an app that isn’t allowed to open by manually overriding the settings in Security & Privacy preferences.

In the Finder

on your Mac, locate the app you want to open.
Most apps can be found in the Applications folder.
Control-click the app icon, then choose Open from the shortcut menu.
Click Open.
The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

A

Andrew5FAA

Participant

Hi all

I am having the same issue as many others here - compounded by the fact I am a new Mac user. Desperately trying to access NHS rostering service for my staff, but unable to instal AIR correctly. Having followed the instructions on here I am seeing this in the Terminal:

drwxr-xr-x 5 root wheel 160 19 Nov 12:43 .

drwxr-xr-x 64 root wheel 2048 19 Nov 10:04 ..

drwxrwxr-x 5 root wheel 160 19 Nov 12:43 Adobe AIR.framework

drwxr-xr-x 5 root wheel 160 24 Oct 2019 PluginManager.framework

lrwxr-xr-x@ 1 root wheel 50 1 Jan 2020 iTunesLibrary.framework -> /System/Library/Frameworks/iTunesLibrary.framework

andrewlouise@Andrews-MacBook-Pro Frameworks %

It also will not allow me to uninstal as that file is damaged.

If anyone could please help - I am getting desperate.

J

Jamesey2001

Inspiring

If you followed the terminal commands from my earlier post you should be OK.

I have included them again below.

If you try them again and have no luck then post the entire terminal session contents here and we can attempt to help you further.

1. Open Terminal and enter this command ( just copy and paste it into the terminal from here )

cd /Library/Frameworks

2. Next enter this command ( copy and paste into terminal )

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

3. Finally use this command to check if the command in step 2 worked. ( or just try running your app or install your air package again )

ls -l@ ./Adobe\ AIR.framework/

M

moonshot66

Participant

cd /Library/Frameworks && sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

R

roochi0D44

Participant

Thank u ♥

D

defaultvsseuylthnon

Participant

You're a lifesaver. Adding the codes through the TERMINAL worked just fine.

Now, I'm able to use Pass Classic with Catalina. AWESOME!!!

SEE BELOW:

After Installing Adobe Air...

These few lines in the terminal will get you out of trouble

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Then use:

ls -l@ ./Adobe\ AIR.framework/

to check the framework is no longer quarantined

C

craigs266892

Participant

Catalina has wreaked havoc on my MacBook Pro since install. Wish I had never installed it.

L

laurie1979

Participant

Hi, my trusted software i rely on needs Adobe Air and no longer opens with Catalina. I'm not overly techy and see a lot of info flying about. Could someone direct me towards the easiest way to follow with as limited risk as possible??

Many thanks.

Michael J. Acosta

Participant

Just open a Terminal (Applications>Utilities>Terminal) and paste the following:

sudo xattr -r -d com.apple.quarantine /Library/Frameworks/Adobe\ AIR.framework/

That's it! Enjoy!

We have an Elvis app that requires Air and needed to have it running.

A

Anonymous

I have follwed the commands and I am still getting this message. My Macbook is operating on macOS Catalina 10.15.3 operating system.

J

Jamesey2001

Inspiring

Hi, could you post a full transcript of your terminal session so we can see what happened?

L

liamo78220949

Participant

Last login: Tue Mar 31 09:48:11 on ttys000

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

MBP-de-Liam:~ shashubitch$ cd /Library/Frameworks

MBP-de-Liam:Frameworks shashubitch$ sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Password:

MBP-de-Liam:Frameworks shashubitch$ ls -l@ ./Adobe\ AIR.framework/

total 0

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Adobe AIR -> Versions/Current/Adobe AIR

com.apple.FinderInfo 32

com.apple.quarantine 57

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Resources -> Versions/Current/Resources

com.apple.FinderInfo 32

com.apple.quarantine 57

drwxr-xr-x 4 root wheel 128 18 avr 2019 Versions

MBP-de-Liam:Frameworks shashubitch$

I don't really understand what all of that mean but in the end is that it still says "adobe is damaged ...." Thanks for your precious help !

L

LocoSoco

Participant

Found this link that solved the issue for me - for at least getting an application to open that required AIR.

https://support.trainerroad.com/hc/en-us/articles/360034878072-How-to-Use-the-Workout-Creator-on-macOS-Catalina

KramSurfer2

Inspiring

Wow, thanks! That's a lot of steps for an end-user, but at least it's doable.

J

Jamesey2001

Inspiring

These few lines in the terminal will get you out of trouble

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Then use:

ls -l@ ./Adobe\ AIR.framework/

to check the framework is no longer quarantined

C

Cyril88

Participant

Hey James,

still not working here, Catalina 10.15.3. I did follow your link for correct installation of Adobe Air on mac. Adobe Air Framework is correctly installed in Libraby/Framework and Adobe air installer and uninstaller are located in Application/Utilities folder.

I did copy paste the first line in the terminal, then the second. I do enter my password. Then I use your third command and it says this :

total 0
lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Adobe AIR -> Versions/Current/Adobe AIR
com.apple.FinderInfo 32
com.apple.quarantine 58
lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Resources -> Versions/Current/Resources
com.apple.FinderInfo 32
com.apple.quarantine 58
drwxr-xr-x 4 root wheel 128 18 avr 2019 Versions

The app I wanna use that required Abobe Air is still not running, telling me to update it. Adobe Air updater says I already have last versions, then pop up on screen once again says "Adobe Air. Framework" is damaged...

Any idea what I could have done wrong ? (Non native speaker here, sorry for any mistakes I might have make)

Thanks again for yout time, Cyril

J

Jamesey2001

Inspiring

Hi, same problem here, so here is what I tried:

first went in /Library/Frameworks/

when typing ls -l@ it was written that Adobe AIR.framework had several files under com.apple.quarantine

then I ran sudo xattr -d -r com.apple.quarantine Adobe\ AIR.framework/ and it make the quarantine flag disappear from it:

> ls -l@

total 0

drwxr-xr-x 5 root wheel 160 18 avr 2019 Adobe AIR.framework

dr-xr-xr-x 6 root admin 192 18 avr 2012 Cg.framework

drwxr-xr-x 5 root wheel 160 13 oct 10:44 PluginManager.framework

lrwxr-xr-x@ 1 root wheel 50 13 oct 10:38 iTunesLibrary.framework -> /System/Library/Frameworks/iTunesLibrary.framework

com.apple.rootless 0

However the message saying "Adobe air is damaged and cannot be open" still persists, and apps using adobe air wont launch saying it needs to be installed.

From there, still in /Library/Framework I went into Adobe AIR.framework and now I get the same list as Cyril88 above:

> cd Adobe\ AIR.framework/

> pwd

/Library/Frameworks/Adobe AIR.framework

> ls -l@

total 0

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Adobe AIR -> Versions/Current/Adobe AIR

com.apple.FinderInfo 32

com.apple.quarantine 57

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Resources -> Versions/Current/Resources

com.apple.FinderInfo 32

com.apple.quarantine 57

drwxr-xr-x 4 root wheel 128 18 avr 2019 Versions

Here, it seems impossible to remove the quarantine flag. Maybe it has something to do with all these symlinks, idk...

What I tried from there:

> sudo xattr -d -r com.apple.quarantine *

> sudo xattr -d -r com.apple.quarantine Version/

> sudo xattr -d -r com.apple.quarantine Version/*

None of them worked, inside Adobe framework there are still quarantined objects.

Any idea from there?

Thanks

Did you use the

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

line after you issued the

cd /Library/Frameworks

command?

I think you may have had an extra / at the end of the first line which could be your problem. Copy paste it from here and see if this gives you any joy!

i.e.

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

NOT

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework/

M

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