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AIR runtime installation failed

Explorer ,
Jun 06, 2019

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We distribute our application via a AIR native installer.

Since a few days the installation does not work on computers (Windows and Mac) where the Adobe AIR runtime has not been installed yet.

You will get the following error message:

This application requires an update to Adobe AIR that is not available for your system. Please view the system requirements for Adobe AIR and update your system accordingly.

It seems that the download results in a 404 error.

I verified it with the help of a sniffer. The URL to the runtime downloads is not available.

That means that every new customer who hasn't installed the AIR runtime gets this error.

Can you give me an estimate of when this issue will be resolved?

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AIR runtime installation failed

Explorer ,
Jun 06, 2019

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We distribute our application via a AIR native installer.

Since a few days the installation does not work on computers (Windows and Mac) where the Adobe AIR runtime has not been installed yet.

You will get the following error message:

This application requires an update to Adobe AIR that is not available for your system. Please view the system requirements for Adobe AIR and update your system accordingly.

It seems that the download results in a 404 error.

I verified it with the help of a sniffer. The URL to the runtime downloads is not available.

That means that every new customer who hasn't installed the AIR runtime gets this error.

Can you give me an estimate of when this issue will be resolved?

TOPICS
Installation

Views

1.4K

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Jun 06, 2019 0
New Here ,
Jun 09, 2019

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I may have the same issue.  I am trying to install an application that uses AIR, and it produces that same popup. I can't tell where the system requirements link goes to, as I do not have a sniffer.  I  do know that after some redirects I end up on https://www.adobe.com/ca/index2.html.  Note that I am located in Canada. I did find an AIR installer and ran it. The install log has several examples of 404 for http://airdownload.adobe.com/air/3/nai/windows10.0/x86/installer I can confirm that if I enter this same URL into FF I get a 404 My system is Windows 10.  I've confirmed that all my Windows updates are up to date.

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Jun 09, 2019 0
New Here ,
Jun 10, 2019

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@adobe can we please have an update ASAP ?

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Jun 10, 2019 0
New Here ,
Jun 24, 2019

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We are seeing an increasing number of users report this problem and no way to diagnose or fix.

Adobe, please help!

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Jun 24, 2019 0
Adobe Employee ,
Jun 24, 2019

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This should be fixed as of this morning.  Please let me know if you're still encountering problems with either the native or badge installs.

Thanks,

Chris

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Jun 24, 2019 0
Participant ,
Jun 27, 2019

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I just created a AIR package and I get the same error that "The application requires an update to Adobe AIr that is not available for your system. On the latest AIR (32.0.0.116) Windows 10.

Thanks

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Jun 27, 2019 1
New Here ,
Jul 01, 2019

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We are still getting the same error.

Adobe, please help!

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Jul 01, 2019 0
New Here ,
Aug 07, 2019

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Just wondering about the general timing of these issues lately.
Is Adobe migrating the back-end services relating to AIR runtime, such as it's native installer towards Harman?

I've just witnessed this same issue now and got the impression some of the tech is getting intermittent.
Is there any assurances of these problems getting resolved by Adobe and Harman soon?

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Aug 07, 2019 0
New Here ,
Aug 10, 2019

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I was having this problem on Windows 7 and was able to resolve it by first installing the latest version of Adobe AIR.

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Aug 10, 2019 0