Hovercam Software will not launch, Air debug stopped working

[LucasRCDSB]

I'm trying to install Hovercam software in my orginization and I cannot get the software to launch on Win 7, although XP works fine

I get the error that Adobe Air Debug stopped working instantly after launching the program

I'm using the 3.7 beta of AIR but the same error is produced on the 3.6 version, the 3.0 version crashes out without an AIR error

The MSI and EXE provided by the company both produce the same error

We are a Novell shop but all our workstations run Windows, I'm not trying to distribute the application yet, just a simple install

A dmp file can be found here from my attempts to launch

https://www.dropbox.com/s/0sv8q5rwssc2pqj/Hovecam%20Dmp.zip?m

The software can be downloaded for free from here

http://www.thehovercam.com/software

Any assistance or input would be helpful

Lucas

[benf95318298]

Hello Lucas,

Our tech support team is looking into this issue and will post back as soon as we have an update. You may also open a ticket at http://www.thehovercam.com/support to get one-on-one troubleshooting support with a San Diego based specialist.

We look forward to solving this for you!

Ben

HoverCam DevOps

[benf95318298]

LucasRCDSB wrote:

I'm trying to install Hovercam software in my orginization and I cannot get the software to launch on Win 7, although XP works fine

I get the error that Adobe Air Debug stopped working instantly after launching the program

I'm using the 3.7 beta of AIR but the same error is produced on the 3.6 version, the 3.0 version crashes out without an AIR error

The MSI and EXE provided by the company both produce the same error

We are a Novell shop but all our workstations run Windows, I'm not trying to distribute the application yet, just a simple install

A dmp file can be found here from my attempts to launch

https://www.dropbox.com/s/0sv8q5rwssc2pqj/Hovecam%20Dmp.zip?m

The software can be downloaded for free from here

http://www.thehovercam.com/software

Any assistance or input would be helpful

Lucas

The error is being caused by vdpsrc.dll which is a VDP Filter for Intel PROSet\Wireless Bluetooth and causes a conflict.

To correct this issue, you can contact support or you can do the following steps: excerpt from http://www.thehovercam.com/support/knowledgebase/28-flex-installation-crash

(The file is located at c:\progam files\Motorola\Motorola\blutooth\vdpsrc.dll on your system) For anyone else that may encounter this:

1. In the search window type VDPSRC.dll
2. Right click on this file and rename it to vdpsrc.dll00

After it is renamed, try the HoverCam Flex application again.

If the file does not show after performing the above search, do the following steps:

1. In the search type Windows Explorer and click on it when it appears.
2. Click the c: drive
3. Click on program files (x86)
4. Click Intel
5. Click bluetooth

Scroll down until you see the file vdpsrc.dll and rename it to vdpsrc.dll00.

Hit enter and re-launch the Flex application.