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"Installation file is damaged" when installing an AIR supported app

New Here ,
Nov 07, 2017

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"Sorry an error has occurred.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

This is the message I get every time I try to install an AIR supported app.

In the log files, I see "Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid package signature" errorID=5022]"

The app is a bit old (2012 i think). I have the latest version of Adobe AIR as of this writing (downloaded, and installed today), system time is correct, and the .air file is being run from my local hard drive.

Anything I can do short of setting my clock to an earlier date, or completely reinstalling Windows?

I see this as a common issue with many threads. The only work arounds/solutions I've seen don't seem to work, or involve changing my date, or reinstalling windows.

OS = Windows 10 Pro 64-bit on a high end gaming PC.

Hi,

This is a known issue. Could you change the date to any date before 30th Oct and try installing the app and see if it works for you? We are seeing some certificate issues with older apps.

Thanks!

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"Installation file is damaged" when installing an AIR supported app

New Here ,
Nov 07, 2017

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"Sorry an error has occurred.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

This is the message I get every time I try to install an AIR supported app.

In the log files, I see "Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid package signature" errorID=5022]"

The app is a bit old (2012 i think). I have the latest version of Adobe AIR as of this writing (downloaded, and installed today), system time is correct, and the .air file is being run from my local hard drive.

Anything I can do short of setting my clock to an earlier date, or completely reinstalling Windows?

I see this as a common issue with many threads. The only work arounds/solutions I've seen don't seem to work, or involve changing my date, or reinstalling windows.

OS = Windows 10 Pro 64-bit on a high end gaming PC.

Hi,

This is a known issue. Could you change the date to any date before 30th Oct and try installing the app and see if it works for you? We are seeing some certificate issues with older apps.

Thanks!

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Installation

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Nov 07, 2017 0
Adobe Employee ,
Nov 07, 2017

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Hi,

This is a known issue. Could you change the date to any date before 30th Oct and try installing the app and see if it works for you? We are seeing some certificate issues with older apps.

Thanks!

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Nov 07, 2017 0
New Here ,
Nov 07, 2017

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It worked to allow me to install the app, but I was trying NOT to have to do that! This is a horrible workaround, because changing the date to an incorrect date can cause problems, including, but not limited to system crashes.

If you're seeing these certificate issues, then it sounds like an update to Adobe AIR is likely the culprit. Hope you get it sorted soon.

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Nov 07, 2017 0
Adobe Employee ,
Nov 08, 2017

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It is not related to Adobe AIR update. It is related to the certificates with which these apps have been packaged. You will have to repackage the app with a newer certificate.

Thanks!

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Nov 08, 2017 0
New Here ,
Nov 08, 2017

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Not my app, and I'm not a programmer, so I'm not going to mess with it.

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Nov 08, 2017 0
New Here ,
Nov 08, 2017

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Well, Thawte sais a once successfully signed AIR App will be installable for ever...

So what can we do?

Maybe Adobe could deliver a new AIR Version with an installer that accept these certificates. Its AIR that refuses installation not the certificate.

PS:

Thawte just told me to contact Adobe.....

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Nov 08, 2017 0
Adobe Employee ,
Nov 10, 2017

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Hi,

For the non-working apps, you need to repackage the .air apps. Please refer to Adobe AIR applications installation issue , for steps to repackage.

Thanks!

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Nov 10, 2017 0
Community Beginner ,
Nov 28, 2017

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My App is signed with a SHA256 cert as per the article posted, not SHA-1, but my installer is still failing. Please advise...

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Nov 28, 2017 0
Community Beginner ,
Dec 01, 2017

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Could you state this ? I'm using Adobe packaged AIR when installing CS5.5, so as far as I know, YOU are the ones who packaged that one, is there going to be fix for those? Tried redownloading from your site, but same issue.

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Dec 01, 2017 0
Adobe Employee ,
Dec 12, 2017

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Hi,

Please download the latest version of Adobe AIR from get.adobe.com/air. Workaround is available for the above mentioned issue without changing the system date or repackaging the .air app. . Steps to use the workaround can be found on  Adobe AIR applications installation issue

Thanks!

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Dec 12, 2017 0
Community Beginner ,
Dec 12, 2017

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Hello @divya_1993

The issue is not Adobe AIR per say. But Adobe CS5.5 which has a packaged AIR inside the package. CS5.5 has been downloaded from Adobe site (and re-downloaded 2 weeks ago and still same issue). When installing CS5.5 there is AIR applications INSIDE 5.5 installation which fails because their sign in is old. Now how can I fix this? As these are Adobe signed applications in CS 5.5.

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Dec 12, 2017 0
Adobe Employee ,
Dec 12, 2017

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Hi,

Could you please specify which AIR applications are you referring to inside CS5.5

Thanks!

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Dec 12, 2017 0
Community Beginner ,
Dec 12, 2017

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AdobeHelp.air and AdobeContentViewer (DesktopPreviewer.air)

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Dec 12, 2017 0
New Here ,
Apr 14, 2018

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can you help me please. how to fix adobe installer "the installation cannot continue as the installer file may be damaged" in windows 7

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Apr 14, 2018 0
Adobe Employee ,
Apr 21, 2018

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Hi,

Did you follow the steps mentioned on Adobe AIR applications installation issue page.

Thanks!

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Apr 21, 2018 0
Community Beginner ,
Apr 26, 2018

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Solution for "The installation cannot continue as the installer file may be damaged"

You need to install a certificate in order for Windows to allow the Setup to run.

The needed certificate is shown in Event Viewer.

For me the certificate was located at

http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5...

It was valid until 2037

(Before installing a certificate, you should check it to see if it belongs to the real, trusted issuer.)

If you get an installation error because of a certificate, Event Viewer will show you what certificate is needed.

After you get the installation error, open the windows Event viewer from the start menu - type eventvwr.msc or eventvwr.exe

Navigate to the tab: Event Viewer (Loca) > Windows Logs > Application

Right-click the Application entry and choose "Clear Log..." before running the Adobe Set-up.exe in order to clear the event list of previous errors.

Run Set-up.exe and wait for the error message: "The installation cannot continue as the installer file may be damaged..."

Check the Application tab of the Event Viewer and see what certificate is needed - it will give you a web link to the certificate.

If you are connected to the internet and the setup doesn't install the certificate automatically, install it manually:

Open Internet Explorer and go the web link printed in the Error message of the Event Viewer, for example:

http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5...

Save the .crt file, right click on it and choose "Install Certificate".

Click next.

Choose "Place all certificates in the following store"

Click Browse

Select Trusted Root Certification Authorities

Click Nest and Finish.

After all the needed certificates are installed, run the Adobe "Set-up.exe again, and it should work.

Good luck!

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Apr 26, 2018 0
New Here ,
Feb 06, 2018

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  1. if you are not getting popup to auto-update the AdobeAIRIInstaller then first update the windows registry How do I disable auto-update of AIR?  UpdateDisabled  to 0 and restart the system.
  2. Run as administrator and click on AdobeAIRInstaller.exe  this will open  a pop up window to update if your version let's assume X is older than 18.0.0.144 then first it will  migrate you to X to 18.0.0.144 .
  3. Repeat the step 2 to upgrade  18.0.0.144 to 28.0.0.127
  4. Now install your application your application should install successfully.

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Feb 06, 2018 0
Community Beginner ,
Feb 06, 2018

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Please can you tell me will this help two 'older' ladies (75 & 80) who have very little computer experience in working with/updating software to re-install the Docraft Digital designer program that requires Adobe air to installed first but we keep receiving the message telling us that the Adobe air installation file is damaged and we need to contact the installation author whoever that is!!!!!

We have been happily using the digital designer program for our hobby of cardmaking before on our Windows laptops but since the end of last year, we are unable to download the program anymore (we have both updated our laptops to Windows 10 & a MacBook) due to not being able to install Adobe air.

Has anyone actually managed to contact Adobe as we can't find out how to speak to them regarding this problem? We see different replies trying to help others but as we are not experts we are unsure about trying any of the suggestions.

Please somebody from Adobe if you are reading this please help us.

Thanking you in anticipation. 

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Feb 06, 2018 0
New Here ,
Feb 06, 2018

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I think you can download  latest adobe from Adobe - Adobe AIR  This will download the later Adobe air. You can install  this.

You can check in windows  control panel and "program and feature" it should display new adobe air which should

28.0.0.127.

Once Adobe Air is installed, you should be able to install digital designer program successfully.

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Feb 06, 2018 0
Community Beginner ,
Feb 07, 2018

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Thank you for your reply but we have already tried this and we receive the same message telling us that the file is damaged etc.

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Feb 07, 2018 0
New Here ,
Feb 21, 2018

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It still does not work on adobe air version 28.00 when will a new version be released, it is very frustrating not being able to use software which needs adobe air, windows 10 is a nightmare but this really needs to be sorted out

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Feb 21, 2018 0
Community Beginner ,
Feb 21, 2018

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Hi Janine,

I have adobe air now but I don't know if this is an update, I thought it was but not sure now.

Have you tried going to Do-Craft Digital Designer website and installing the program from there this is what my friend & I did last week and we were successful?

Good luck,

Barbara

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Feb 21, 2018 0
Community Beginner ,
Mar 15, 2018

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I am experiencing this same error but in my case I have determined it is due to the installer file being too big. My app includes a folder of video files and my installer is a whopping 724MB. If I remove the folder of video files it installs fine. So perhaps there is a maximum file size for air installers?

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Mar 15, 2018 0
New Here ,
Feb 06, 2018

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Why adobe says date before 30th Oct 2017 , Could someone let me know this?

Thanks in Advance

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Feb 06, 2018 0
New Here ,
Feb 07, 2018

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Could  someone tell me why 30 Oct 2017? How adobe decided this date?

Thank you in advance

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Feb 07, 2018 0
New Here ,
Feb 17, 2018

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I am having the same problem on Windows 10, same message from Adobe Air, not computer literate, how do I get these programmes to work, have a lot of them

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Feb 17, 2018 0
Community Beginner ,
Feb 18, 2018

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I don't know if it will work for you but I have now successfully installed Docraft digital designer program.

I went to the program website once again in desperation as like you I have quite a few discs that only work with this and I noticed that the adobe air download button had been removed and I had a message informing me that Adobe air 1.3.1 was in use, to cut it short I tried to download the designer program as before and success at last.

I am a very happy lady now also my friend who has been able to also download hers, (she uses Windows 10) we are late 70's/80-year-olds with only a little knowledge of computers.

Hopefully, if you try again you may also have success, good luck.

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Feb 18, 2018 0
New Here ,
Feb 18, 2018

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Hi

Thank you for this, are you on a MAC or another type of pc, I have just tried again to install and no joy will call Docraft tomorrow.

regards

Janine

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Original Message----

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Feb 18, 2018 0
Community Beginner ,
Feb 18, 2018

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Hi Janine, I am using a MAC but my friend is using Windows 10 have you tried removing Adobe air and then downloading the updated version before trying to install the Digital designer?

My friend & I have both contacted DoCraft but they don't support this program anymore so they couldn't help us. I can only suggest like my friend and myself just keep trying to install this from the Docraft digital website we have been trying since before the end of 2017.

Good luck, let me know how you get on.

Barbara

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Feb 18, 2018 0
Adobe Employee ,
Feb 19, 2018

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Hi,

Did you try following the below mentioned instructions:

1. Go to /Applications/Utilities

2. While holding the “command” key,  double click on the Adobe AIR Application Installer.  Do not take your finger off the “command” key until you see the window open up.

3. Select and open the AIR application to be installed.

The Adobe AIR Application should be installed successfully.

Thanks!

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Feb 19, 2018 0
New Here ,
Feb 19, 2018

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Hi

I have a pc not a mac so these instructions do not help. Please can anyone help with this problem on a pc..

regards

Janine

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Original Message----

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Feb 19, 2018 0
Adobe Employee ,
Feb 20, 2018

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Hi janineharrison​,

If by PC you meant Windows OS, have you tried the following steps:

1. Go to C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0

2. While holding the “Ctrl” key,  select the Adobe AIR Application Installer.exe -> Right click on it -> Run as Administrator. Do not take your finger off the “ctrl” key until you see the window open up.

3. Select and open the AIR application to be installed.

Thanks!

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Feb 20, 2018 1
New Here ,
Feb 20, 2018

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hi

Tried this still does not work, feeling very frustrated, hate windows 10 and the problems it brings with connecting with other software.

regards

Janine

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Original Message----

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Feb 20, 2018 0