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Adobe Animate 2019 won't open on Windows 11

New Here ,
Jun 26, 2022 Jun 26, 2022

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Hello, I installed adobe animate 2019 recently on my windows 11 PC and everytime i open it it just force closes. Is it because windows 11 doesn't support animate 2019? If so is there a workaround? 

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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Have you installed and run as an administrator?

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New Here ,
Jun 26, 2022 Jun 26, 2022

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Yes

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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New Here ,
Jun 26, 2022 Jun 26, 2022

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Thank you for the tip, unfortunately, i thought of this exact thing when looking through the properties. I tried all windows versions and it still force closes

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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animate 2019 wasn't designed to work with win 11, but it should still work using the advice given previously.

 

that said, is animate 2022 installed and working properly?

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New Here ,
Jun 26, 2022 Jun 26, 2022

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Yes, animate 2022 is working properly

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Hi, i downgraded back to windows 10 and its still doing the same problem it did on windows 11. Am i doing something wrong?

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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i have win 10 and both animate 2019 and 2022 (as well cs6) all working:

 

kglad_0-1656342070611.png

 

 

so yes, there must be something specific to your system causing the problem.  what that problem is, i do not know. 

 

the only thing is i can say, at this point, about my situation that might be different from your's is that i installed cs6 first, then 2019 and then 2022.  you may have installed 2022 first and then tried to install 2019.

 

i don't know that would be a problem, but it might be a difference.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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i honestly think its something with my hardware but idk what it could be

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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with windows and animate, that's very unlikely.  if you're using a compatible os version (and you are) on a computer with adequate ram (you are), the only other hardware issue i've seen is the graphics driver, and that's rarely a problem.   in addition, because you have animate 2022 working, it's even less likely to be a hardware issue.

 

if i were you, i'd repair all my ms visual c++ resdistributalbes that can be repaired.

 

kglad_0-1656423750039.png

 

if that fails, make sure your 2015-2019 is up-to-date

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New Here ,
Jun 28, 2022 Jun 28, 2022

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how do i repair those?

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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right click>click uninstall>click repair

 

kglad_0-1656451459094.png

 

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New Here ,
Jun 28, 2022 Jun 28, 2022

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Alright, i repaired every single one and restarted but it still crashes, i just feel like something on my computer is causing this. My animate 2021 works fine but not 2019

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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uninstall animate 2019

restart your computer

reinstall an 2019, All the New Adobe CC 2019 Direct Download Links, Now Available! | ProDesignTools

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New Here ,
Jun 29, 2022 Jun 29, 2022

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I used the download link you sent to download it but im getting this message?

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Nvm i was able to fix the update issue but it still crashes when i open animate 2019

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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if you're using win 10, update your win 10 os so you have the latest win 10 version.

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New Here ,
Jun 30, 2022 Jun 30, 2022

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There are no updates i can update to. 

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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why'd you see that browser error, or what did you do to resolve that browser error?

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New Here ,
Jul 01, 2022 Jul 01, 2022

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i downloaded creative cloud again

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Community Expert ,
Jul 01, 2022 Jul 01, 2022

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uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


install animate 2019

 

test animate 2019

 

any problems?

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Here is a list of my hardware

 

GPU: Rtx 3060 TI (Latest Driver Installed not studio i think)

CPU: 11th Gen Intel core 17-11700f  2.50 GHz 2496 Mhz 16 Logical processors and 8 cores

Ram: 16 Gigs

500 Gig SSD

1 TB Hard drive

Motherboard: Gigabyte B560 DS3H AC-Y1

 

 

 

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I also downgraded to windows 10 yesterday and the problem still persists

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