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Participating Frequently
December 20, 2021
Question

Adobe Animate 2019

  • December 20, 2021
  • 1 reply
  • 3033 views

Hello,

 

can i get the old UI from the 2019 Version of Adobe Animate?

 

I was still able to use the Adobe Animate 2019 version until 2 weeks ago, but it is now the case when I try to start the 2019 version, but it opens as soon as it tries to load the interface. Reinstallation and installation on different hard drives did not help. I moved my hard drive to a new hard drive a week ago using the Samsung Migration Tool. This worked for all Adobe products except Animate (it seems). But I can't imagine that that's because a new installation (even on new hard drives) didn't help.

 

I've already tried the AdobeCreativeCloudCleaner Tool, but unfortunately it didn't help either.

 
 
 
 
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    1 reply

    kglad
    Community Expert
    Community Expert
    December 21, 2021

    i don't understand "I was still able to use the Adobe Animate 2019 version until 2 weeks ago, but it is now the case when I try to start the 2019 version, but it opens as soon as it tries to load the interface."

    Participating Frequently
    December 22, 2021

    I downloaded Adobe Animate in 2019, i was able to use it until 2 weeks ago. When I could no longer use it, Animate was closed when it try to open. I hope you can understand better now.

    kglad
    Community Expert
    Community Expert
    December 22, 2021

    yes, you meant "closes" instead of "opens" in your original post.


    reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html and reinstall

     

    if that fails, you should 


    uninstall every animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    restart your computer (don't skip this)
    reinstall animate cc 2019, All the New Adobe CC 2019 Direct Download Links, Now Available! | ProDesignTools