Adobe Animate 2020 CC no sound

[cristianr98777004]

So I can't hear audio in animate, but only in testing, exporting, or preview. 

1. I'm using actionscript 3.0
2. Sounds are not muted
3. Sync is on stream
4. sound is selected
5. the wave form is still there
6. I tried restarting
7. I tried reinstalling
8. I tried other waveforms and formats
9. I'm using my computers sound output

Yet all of these dont seem to help! I want someone to please explain what's going on and how I can fix it. I'm a mac using btw

[n. tilcheff]

Hi mate,

Check your source sound file.

It must be 44100 Hz, 16-bit, ideally PCM WAV.

If it is 32-bit it won't work. If it's 48000 Hz it will have other problems.

If it is MP3 it may work depending on other parameters.

[cristianr98777004]

I already tried that

[Leaff_]

I also have the same problem, and I really need help with this because I need to animate something soon. And It worked before with all of my sound files, but even when I go to an old fla with a sound that worked before, it's just muted so i'm very confused.

[kglad]

can you hear your sound when played from the library?

[Leaff_]

no, I can't.

[kglad]

open the sound in audition and resave with compatible specs.

[Leaff_]

sorry I don't know what audition and specs is. Can you explain please?

[kglad]

read https://helpx.adobe.com/animate/using/using-sounds.html#:~:text=1%20Importing%20sounds.%20You%20plac...

[Leaff_]

I used ctrl + f to try to find audition and specs in the link you provided but I couldn't find it, sorry if i'm being dumb. could you maybe show me some images so I understand better and fix the problem?

[kglad]

does your sound meet animate's requirements?

[Leaff_]

Yeah, it's a .wav and on stream mode.

[kglad]

what's your sound sample rate?

[Leaff_]

apparently I didn't have the audio file on 16-22 kHz or mono but it still worked before in an old file. but it just stopped working about 4 days ago. so it cant be how im exporting it.

[kglad]

import the sound into a new fla. does it work there?

[Leaff_]

still doesn't work.

[kglad]

try an older version of animate if that's what changed.

[Leaff_]

i've tried that yesterday, went to 23.0.4 still doesn't work.

[kglad]

does your sound play outside animate?

[Leaff_]

no 

[kglad]

that screenshot shows nothing helpful.

does any sound play outside animate?

[Leaff_]

oh, what do you mean by outside animate then?

[kglad]

outside animate = not using animate

[Leaff_]

all the sound is in animate like the screenshot i showed you

[kglad]

then how do you know your sound is not corrupted and has compatible settings?