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Adobe Animate 2020 CC no sound

New Here ,
Jan 24, 2020 Jan 24, 2020

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So I can't hear audio in animate, but only in testing, exporting, or preview. 

  1. I'm using actionscript 3.0
  2. Sounds are not muted
  3. Sync is on stream
  4. sound is selected
  5. the wave form is still there
  6. I tried restarting
  7. I tried reinstalling
  8. I tried other waveforms and formats
  9. I'm using my computers sound output

Yet all of these dont seem to help! I want someone to please explain what's going on and how I can fix it. I'm a mac using btw

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ActionScript , Error , Missing feature , Other , Performance , Product issue , Timeline

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Guru ,
Jan 24, 2020 Jan 24, 2020

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Hi mate,

 

Check your source sound file.

It must be 44100 Hz, 16-bit, ideally PCM WAV.

If it is 32-bit it won't work. If it's 48000 Hz it will have other problems.

If it is MP3 it may work depending on other parameters.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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New Here ,
Jan 26, 2020 Jan 26, 2020

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I already tried that

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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I also have the same problem, and I really need help with this because I need to animate something soon. And It worked before with all of my sound files, but even when I go to an old fla with a sound that worked before, it's just muted so i'm very confused.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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can you hear your sound when played from the library?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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no, I can't.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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open the sound in audition and resave with compatible specs.

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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sorry I don't know what audition and specs is. Can you explain please?

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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I used ctrl + f to try to find audition and specs in the link you provided but I couldn't find it, sorry if i'm being dumb. could you maybe show me some images so I understand better and fix the problem?

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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does your sound meet animate's requirements?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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Yeah, it's a .wav and on stream mode.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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what's your sound sample rate?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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apparently I didn't have the audio file on 16-22 kHz or mono but it still worked before in an old file. but it just stopped working about 4 days ago. so it cant be how im exporting it.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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import the sound into a new fla. does it work there?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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still doesn't work.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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try an older version of animate if that's what changed.

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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i've tried that yesterday, went to 23.0.4 still doesn't work.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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does your sound play outside animate?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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no 

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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that screenshot shows nothing helpful.

 

does any sound play outside animate?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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oh, what do you mean by outside animate then?

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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outside animate = not using animate

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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all the sound is in animate like the screenshot i showed you

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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then how do you know your sound is not corrupted and has compatible settings?

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