Adobe Animate: Black Screen and empty dailog box?

[EX2014]

So, i was drawing in Adobe Animate, and everything was going fine until...

Idk how this even happened... how do I fix this?

[kglad · Accepted solution]

restart your computer and reopen the fla.

if there's still a problem

1. test if it's a problem with all fla's including new ones.  if so, reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

2.  if it's only a problem with the fla you were working on, what do you see when trying to reopen that fla?

[EX2014]

This did fix my problem. Strange. I don't know how that happened at all.

[Nick Gioia]

Uninstall and reinstall 20.5.1. 

[HappyRoute]

Restarting your computer/laptop does help, but improper restarts can corrupt files.  I don't know what an "improper" restart is, but it happened to me before and I learned all about it after I lost an entire animation, anyone seeing this, be careful with restarts

[kglad]

get in the habit of naming and frequently saving your fla with increasing version numbers appended. eg, project1.fla should be saved as project1_v000.fl, project1_v0021fla etc.

[HappyRoute]

Oh, I already do that, but thank you for the comment! 😄

[kglad]

you're welcome.