Adobe Animate cannot import certain audio file

[claireb47258233]

I have tried coverting to wav, mp3, aiff. Every time when I try to import this audio to the stage or library, I get this message: "One or more files could not be imported because there were problems reading them."

I'm really confused. With some audio files, importing does work. But this one doesn't, and I don't know why.

[Colin Holgate]

The usual problem with importing audio is that you are trying a 24 bit or 32 bit file, or that the sample rate is very high. Make sure the audio is 16 bit, 44.1 kHz.

You could reply with an example file if you like, then we can try the import ourselves.

[n. tilcheff]

I believe that this is a newly introduced bug in 21.0.8

There have been plenty of posts in the last few days.

https://community.adobe.com/t5/animate/struggling-to-properly-import-audio/td-p/12325805

[Sukhesh Shenoy]

Hi @claireb47258233 

This issue has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.