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Object404
Object404
Known Participant
May 17, 2018
Answered

Adobe Animate CC 2018 Crashing on startup, Windows 10

  • May 17, 2018
  • 14 replies
  • 27018 views

Hi. I can't get Adobe Animate CC 2018 to run recently.

It starts up with the splash screen, shows the interface once the Splash screen is done, then immediately exits to desktop.

I've tried uninstalling and reinstalling multiple times, I've tried the solutions listed here:

Troubleshooting tips to fix Animate CC crash on launch or startup

I've tried using the CC Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

No dice. I'm running Windows 10, updated to the latest patch as of May 2018.

This is really frustrating as I need to use it right now.

This topic has been closed for replies.
Correct answer royaljacob

Hi,

Just want to let you all know that Animate CC July 2018 update is now Live. This update is primarily a hot fix to address the launch app crash issue that many of you were facing after updating the Windows 10 to update 1803 if you have more than 1677 fonts installed on your system.

Please update your copy of Animate CC to the latest using Creative Cloud desktop application Update apps to the latest release of Adobe Creative Cloud to avail the hot fix.

You can refer to Hot Fix to address Animate CC crash on launch or startup KB article for more details on this update.

Thanks!

Mohan

14 replies

Show previous replies
U
ursulac62011367
Participant
May 27, 2018

None of these solutions are working and it's days later...

amitz194118
amitz194118
Participant
May 27, 2018

Any news regarding this problem??? I have the same thing. Tryid all the solutions above nothing seems to work.

waynel15699546
waynel15699546
Participant
May 24, 2018

BUMP..

Disappointed that this issue is still floating around after a week. I've spent few hours with live remote support only to be shot down by agent saying that this is Windows problem.

Rolling back to an earlier version of Windows is not an acceptable solution. It's a lazy way of saying I don't want to deal with this and throwing issue to third party. Rubbish.

FFS. I expect something better for the cost that Adobe is charging us. That's a good week of not being able to use something that I've paid for.

    Object404
    Object404Author
    Known Participant
    May 25, 2018

    BUMP.

    Still not resolved, and Support Chat has been closed the entire week.

    This is unforgivable, Adobe.

    Preran
    Preran
    Legend
    May 25, 2018

    Hi everyone,

    The team is unable to reproduce this issue. We have shared the crash dump files with them. Unless the team can reproduce and understand what's going on, this is going to take time. We are doing our best to assist them.

    Meanwhile, if you are OK with being contacted for your crash dump files, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button.

    Thanks,

    Preran

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2018

    did you reset preferences by deleting the preference files?

    if so:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    Object404
    Object404Author
    Known Participant
    May 18, 2018

    Yes, I've tried those all.

    chenjil43641795
    chenjil43641795
    Legend
    May 30, 2018

    Hi Preran. I am part of the unluky having this problem.

    Here is my event log is this can help.

    Description:

    Faulting application name: Animate.exe, version: 18.0.1.115, time stamp: 0x5a25e825

    Faulting module name: KERNELBASE.dll, version: 10.0.17134.1, time stamp: 0x701ca188

    Exception code: 0xe06d7363

    Fault offset: 0x000000000003f218

    Faulting process id: 0x15b6c

    Faulting application start time: 0x01d3f81a4d06a01a

    Faulting application path: C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 7da11719-e70f-4cbc-8a85-9926f5fedfd0

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-05-30T13:30:08.668317600Z" />

    <EventRecordID>3514</EventRecordID>

    <Channel>Application</Channel>

    <Computer>CORP790-010.eaglecharterschools.com</Computer>

    <Security />

    </System>

    <EventData>

    <Data>Animate.exe</Data>

    <Data>18.0.1.115</Data>

    <Data>5a25e825</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.17134.1</Data>

    <Data>701ca188</Data>

    <Data>e06d7363</Data>

    <Data>000000000003f218</Data>

    <Data>15b6c</Data>

    <Data>01d3f81a4d06a01a</Data>

    <Data>C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe</Data>

    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

    <Data>7da11719-e70f-4cbc-8a85-9926f5fedfd0</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    </EventData>

    </Event>


    Are there any problems with other software?

    This error is probably the same as anyone else's 1803 problem.

    Update patch Incomplete or error

    causing system corruption.

    Error display, memory problem.

    The software cannot read memory,

    Thus automatically shut down, or some software cannot fill in the password, and the Chat tool shuts down automatically etc.

    We recommend that you reinstall or reset.

    Time has passed so long.and rarely solved.

    is also in the Windows update.

    Click OS Generation Information

    What is the operating system version?

    Not version, but OS version

    If it's 1803,

    Should show 17134.81

    I read your message.

    Your problem is version 17134.1.

    This is the issue version.

    In May,

    1803 there's a new patch.

    After the update, 17134.81 doesn't have these problems.

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