Adobe Animate CC 2018 has stopped working

Every time I quit Animate it crashes:

Problem Event Name: APPCRASH

Application Name: Animate.exe

Application Version: 18.0.1.115

Application Timestamp: 5a25e825

Fault Module Name: dvaui.dll

Fault Module Version: 18.0.1.115

Fault Module Timestamp: 5a25d26c

Exception Code: c0000005

Exception Offset: 000000000020375b

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 21a8

Additional Information 2: 21a8fd5478af4c8bf54f42228bfec92a

Additional Information 3: eb00

Additional Information 4: eb00ff72436af1d3bba2a0d87d84ccd3

Running on Windows 7 Professional SP1

This topic has been closed for replies.

Correct answer Preran

Can you try running the CC cleaner and doing a clean uninstall before installing Adobe Animate all over again? Use the Creative Cloud Cleaner Tool to solve installation problems

Let us know how it went.

Thanks,

Preran

Correct answer

Community Manager

Can you try running the CC cleaner and doing a clean uninstall before installing Adobe Animate all over again? Use the Creative Cloud Cleaner Tool to solve installation problems

Let us know how it went.

Thanks,

Preran

Participating Frequently

None of the solutions worked for me.It still launches and quits.

Sign up