Adobe Animate CC 2018 Will Not Start On My Computer; It Crashes On Launch Page When “Loading Document Templates”

[emmetf47911673]

I got Adobe Animate on my other windows PC a couple of days ago, and I liked it so much that I got it on my more portable laptop so I could animate on the go. I downloaded it and I tried to open it, and it crashed when “loading document templates“. I have done EVERYTHING to fix this, and nothing has helped. I looked on the adobe forum already and I tried the creative cloud cleaner tool, I tried the troubleshooting page, I have uninstalled and reinstalled it about 10 times, I have tried running it as admin, I even tried copying the folder for animate  on the computer that it was working on and pasting it to my portable laptop, and it still didn’t work. I have looked at so many YouTube videos, and other websites to see what I could do to fix this, and NOTHING HAS WORKED. I really want this to work on my computer, so please help!

[Shqrp]

I've read somewhere that is related to the latest Animate update. In fact, before the update, it worked fine. After the update, it didn't work anymore

[Preran]

That's strange. I haven't heard of this issue on the latest version of Adobe Animate. If you are on the latest version, and this is happening to you, I suggest contacting Customer Care using this link https://adobe.ly/2mGE8uk​

Thanks,

Preran

[Shqrp]

I tried but it said to open a discussion on the forums. So I did! Re: Animate CC can't open

[Preran · Accepted solution]

That's strange. If you go all the way down, you should be able to see an option to open a chat session, or call us.

Send me your Adobe ID, location, and phone number over a private message along with the URL of this post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran