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Known Participant
November 11, 2019
Question

Adobe Animate Crash when switch tabs/files

  • November 11, 2019
  • 1 reply
  • 649 views

This is a problem i have had for a year or so now on my Mac, if you have a couple of files open in Adobe Animate, and you click the tab to swithch files, you get the rainbow wheel of death, and the only way to resolve it is to force quit Animate. Theres no rhyme or reason for this happen i can see it just chooses when it wants, as i can happily switch between files most of the time, tho ironically it seems to crash when you havent save for a while... standard. 

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1 reply

kglad
Community Expert
Community Expert
November 11, 2019

reset your preferences -


 https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html


(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

Known Participant
November 19, 2019

i have been to both of these folders and i cant see anything for Adobe Animate in them...

kglad
Community Expert
Community Expert
November 19, 2019

you're probably in the wrong library folder.