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chinnychong
New Participant
March 6, 2020
Question

Adobe Animate crashes when creating new file or open existing file

  • March 6, 2020
  • 4 replies
  • 4292 views

I've been using Animate 2019, and I just can't seem to figure out what's causing this issue, it was working fine until I saved a file few weeks ago.

Then when I opened that said file, the program crashes, and when I try to create a new file, it crashes too, with no errors popping up whatsoever, it just loads for a few seconds and then closes instantly.

I've already tried the solutions provided to fix this, but nothing seems to work at all, resetting preferences, deleting Creative Cloud and reinstalling it, none of them work.

      4 replies

      R
      RandomAd2
      New Participant
      March 14, 2025

      Hey, I have the exact same issue and screen as @patrick_2771 - I can try to open a new file, but once I do, it shows me the workspace shortly before printing an error-message and closing the program. Analyzing the error-message with ChatGPT brought up potential issues with some Java-Versions. 
      I tried: 
      1) Uninstalling Animate & Reinstalling
      2) Uninstalling the complete CC & Reinstalling
      3) Installing specific Java-Versions
      4) Installing older anminate-Versions 
      5) Ofc restarting, starting as an admin 

      Any Ideas what else I could try?

      R
      RandomAd2
      New Participant
      March 14, 2025

      Additional info: Other Programs from the CC, like Photoshop, Illustrator and XD work without a hitch 

      C
      Chris3667283363kb
      New Participant
      February 25, 2025

      Hi, Did you ever fix this Animate crahsing issue? I have a computer lab doing the exact same thing, WIN11and Animate2024. Thanks

        kglad
        kglad
        Community Expert
        February 25, 2025

        who installed animate?

        P
        Peter31084368lz6v
        Participating Frequently
        September 19, 2023

        This is also happening in my classroom to Animate 2023.

         

        kglad
        kglad
        Community Expert
        September 20, 2023

        @Peter31084368lz6v 

         

        meaning on all classroom computers animate is crashing?

          P
          Peter31084368lz6v
          Participating Frequently
          November 17, 2023

          Yes, every computer in my classroom. Doesn't matter if its a student or teacher. Whenever we try to use a tutorial or just a "new page" it crashes.

          kglad
          kglad
          Community Expert
          March 7, 2020

          reset your preferences:


          flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
          (or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
          C\Users\\AppData\Roaming\Adobe\Animate\\
          Mac: /Users//Library/Application Support/Adobe// and
          /Users//Library/Preferences/Adobe/Animate//)

          C
          chinnychongAuthor
          New Participant
          March 8, 2020

          I already tried that, it still doesn't work.

          kglad
          kglad
          Community Expert
          March 8, 2020

          did you confirm you successfully reset?

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