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Adobe Animate Error 205

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Recently I have an issue with Animate on macOS. When I open it I get the message: 

Sorry, Animate has encountered an error and needs to close.
You will not be able to use Animate at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue.
 
I tried deleting and reinstalling Animate, logging out of creative cloud, and restarting my computer but I still see the error 205 message. I also tried installing older versions of Animate but I still have this problem.

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correct answers 1 Correct answer

Community Expert , Oct 27, 2022 Oct 27, 2022

do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your compute

...

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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did you use the cc desktop app to install animate?

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Yes

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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Thank you so much, it works now!

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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you're welcome.

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Im having the same issue with Lightroom and AI. Will I loose my photos in lightroom?

 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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no.

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