Adobe Animate Fluid Brush Tool Is Breaking Stuff?

[ItsEddyX]

Hi,

I just got Adobe Animate yesterday because I want to start animating. I noticed instantly something is wrong because nothing seems to load when I try to use them. However, after trying every tools I went to the fluid brush tool. As soon as I clicked on it everything I used before all loaded instantly. I recorded a video to show what I'm talking about and post it on YouTube unlisted videos. Please help I really want to start animating soon.

Thanks.

I attached the video to the link below

The Bug Footage 

[kglad]

i don't see the problems you demonstrated.

first, click file>preferences>expert preferences.  retest.

if you still see the problems, reset your preferences -

https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

[ItsEddyX]

Ok, I will try that thx.

[ItsEddyX]

It didn't work ;-; I also tried reinstall it and everything is still the same. I found a file of adobe animate cc 2018 & animate in Local file and I deleted it but everything are still the the same. (also in Roaming)

[kglad]

did you confirm you successfully removed preferences (by checking a custom shortcut, for example)?

if not, do so.

if you did, then:

uninstall animate cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer (don't skip this)
use the desktop app to re-install animate

[ItsEddyX]

Nope it didn't work. All the preference changed and still only fluid brush pen display work I done.

[kglad]

i'm pretty sure you're using a mouse to draw/paint, correct?  if yes, and you installed fresh batteries (if it's wireless), using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[ItsEddyX]

Yes I was using a mouse to test it. But I also tried it on my tablet and it was the same. Also, I checked out the link but I didn't see 'chat' option.

[kglad]

[Hartheyniyi]

I just downloaded the app too and I'm facing this challenge. Have you been able to resolve this? If yes, how did you go about it?