Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Animate keeps crashing after black screen

New Here ,
Mar 06, 2021 Mar 06, 2021

Capture.PNG

 This happens where everything turns black, a white window appears and doesn't display anything. I can click on things but there is no response. I have no choice but to force close it through task manager and somtimes it doesn't reopen recover files and I lose hours of work. This is something that happens often and I don't know the problem. 

257
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 07, 2021 Mar 07, 2021

first, save your fla's with increasing version number so you never lose more than a few minutes of work.  ie, save project1_v000.fla, project1_v001.fla, etc

 

next, see if you can stop the crashes by resetting your an preferences, https://helpx.adobe.com/animate/using/set-preferences.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 11, 2021 Mar 11, 2021
LATEST

Have you tried to upgrade to 21.0.4?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines