Adobe animate keeps crashing after update on the 2023 version

[Katelyn28951910opko]

I updated Adobe animate 2023 then after the cloud corrupted my files due to a sync error the program keeps crashing and shutting down creating recovery files every 10 minutes. I re-download the app didn't work I redownload the previous version still didn't work. I've lost weeks of work due to this issue.

[kglad]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall animate

create a test fla

any problem?

[Larry26309453xq5n]

I have done this several times, still not working.... 

[kglad]

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.