Adobe animate keeps crashing for no reason

[Mathilde Ellegaard5D58]

Hello. I have a problem I hope you can help me with. Adobe Animate keeps crashing for no reason, and I don't know how to fix it. It crashes when I import an image to the timeline, create a movie symbol and other times. I don't think it should crash just because of that. Does anyone know what to do? I have tried to turn off/on my Mac btw. 

[kglad]

create a keyboard shortcut in animate, if you have none

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate

confirm you custom shortcut was reset

test is animate crashes with the steps that caused it to crash previously

[Mathilde Ellegaard5D58]

Thank you that helped. I just uninstalled and reinstalled Adobe Animate, and it seems like it works now again 

[kglad]

good to hear that.

[Mathilde Ellegaard5D58]

Oh wait nope it crashed again for absolutely no reason... Have any other ideas how to fix this?

[kglad]

did you confirm your preferences were reset?

[Mathilde Ellegaard5D58]

I said "remove" when I uninstalled Adobe Animate if that's what you mean. 

[kglad]

again, 

create a keyboard shortcut in animate, if you have none

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate

confirm you custom shortcut was reset

test is animate crashes with the steps that caused it to crash previously

[Mathilde Ellegaard5D58]

What do you mean with "create a keyboard shortcut in animate, if you have none"?

[kglad]

mac or windows?

[Mathilde Ellegaard5D58]

I have a mac

[kglad]

click Animate > Keyboard Shortcuts.

1. From the Commands pop‑up menu, select a command category and select a command.
2. To remove a shortcut from a command, select a command category, select a command from the Commands list, and click Remove.
3. To add a shortcut to a command, select a command category and select a command. Click in the New Shortcut field and press the key combination you want to use.

[Mathilde Ellegaard5D58]

And this will help with the crashing?

[kglad]

no.

it's to confirm you successfully reset your preferences.

[Mathilde Ellegaard5D58]

Ohhh I understand now, great thanks I'll do that. 

[kglad]

ok. update this.