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Adobe Animate - New file box - blank!?

Community Beginner ,
Jan 24, 2020 Jan 24, 2020

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When trying to open a new file in Adobe animate i am just getting a blank black pop up box on my screen with no options for presets?

I have tried re-installing various version and no joy, any ideas? 

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Performance , Product issue

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correct answers 1 Correct answer

Community Beginner , Jan 27, 2020 Jan 27, 2020

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Community Expert ,
Jan 24, 2020 Jan 24, 2020

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update your os.

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Community Beginner ,
Jan 27, 2020 Jan 27, 2020

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Ive just updated to Catalina and still have the same problem?

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Guru ,
Jan 27, 2020 Jan 27, 2020

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Most likely due to network/proxy configuration preventing Animate to access online resources.

 

Search this forum for "blank start screen", "can only create new file from template"

 

There are similar topics  with solutions from last year.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Jan 27, 2020 Jan 27, 2020

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Guru ,
Jan 27, 2020 Jan 27, 2020

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Excellent, mate!

That's exactly the thread I had in mind.

Wasn't at my computer last night and that's why I could not search for it right away...

 

Good luck!

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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