Adobe Animate stopped working

Report · May 16, 2018

After the crash of Adobe Xd, Animate CC also stopped working. What is happening in ADOBE? Do you advise me or should I turn directly to help support?

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Report · May 16, 2018

Have you tried to uninstall and reinstall?

Also what kind of system are you running?

Adobe Animate CC system requirements

Windows

Intel Pentium 4 or Intel Centrino, Intel Xeon, or Intel Core Duo (or compatible) processor (2GHz or faster processor)
Microsoft Windows 7 (64 bit), Windows 8.1 (64 bit), or Windows 10 (64 bit)
2 GB of RAM (8 GB recommended)
4 GB of available hard-disk space for installation; more free space required during installation (cannot install on removable flash storage devices)
1024x900 display (1280x1024 recommended)
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*

Mac OS

Multicore Intel processor
Mac OS X v10.11 (64 bit) or v10.12 (64 bit)
2 GB of RAM (8 GB recommended)
4 GB of available hard-disk space for installation; more free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024x900 display (1280x1024 recommended)
QuickTime 10.x software recommended
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*

Report · May 16, 2018

Uninstall and install I tried. The problem persists. The software starts running, but disappears at the end. No error.

I have System WIN 10 64x, Pentium 5, NVIDIA Quatro 2000, RAM 16MB, all ok.

The app had worked for me before. On Monday, a bigger WIN update took place. I think there might be a problem.

Report · May 18, 2018

We have heard of a few issues with using Adobe Animate CC on the latest version of Windows. If you are OK with us contacting you for investigation and collecting log files, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the message button.

Thanks,

Preran