Adobe Animte 2019 crashes after startup page

[Tunerz]

Adobe Animate 2019 won't open on my computer. I can open anything from 2022-2022 but 2019 isn't doing the trick. I tried troubleshooting, i think resetting prefences and unstalling the local files. is there anything i can do?

I'm on Windows 11 12th Gen i5 Intel with 8GB Memory. Is it too old?

[Tunerz]

*ANIMATE IM SO STUPID

[kglad]

you can reinstall by using the cc app to uninstall (including preferences) .

adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file.  it may not remain online.

thank jim @ prodesigntools.com

[Tunerz]

hello, i tried to reinstall but it's still not working. and i can still run animate 2020 and above but just not this, which is what i want to run

[Nick Gioia]

here are the requirements.

https://helpx.adobe.com/animate/system-requirements.html

Also, you could upgrade to 2023. 

[Tunerz]

Good afternoon, Nick

 I want to use specificly this verison, and my pc fits all the requirements except for the resolution, but I dont think that's much of an issue because I had the same montior on a different pc and it still worked

I can run every above but just not this

[kglad]

reset your cc 2019 preferences:

https://helpx.adobe.com/animate/using/set-preferences.html

[Nick Gioia]

You can set preferences for general application operations, editing operations, code and compiler operations, and drawing and text options.

Set preferences

Select Edit > Preferences (Windows) or Animate > Preferences (Macintosh).

Make a selection in the Category list and select from the respective options.

[Tunerz]

but how do i get to prefences if i cant open Adobe Animate

[kglad]

remove the preference files, or uninstall (including preferences).

[Tunerz]

still doesn't work

[kglad]

what's your os/version?

[Tunerz]

Windows 11

[kglad]

can you install using compatibility mode (win10)?

[Tunerz]

no, i cant

[kglad]

that might be an insurmountable problem then. to be sure nothing cc 2019 was made to work with win 11.

[Tunerz]

oh, can i atleast use Adobe Animate 2018?

[kglad]

it wasn't made for win 11 either, so i don't know whether cc 2018 would work any better than cc 2019

[_keyframer]

Are you 32bit or 64bit? I suspect you could be 32bit and 2019 requires 64bit OS. I don't recall if 2019 requires 64bit or not tho.

[Tunerz]

Hello _keyframer

My PC is a 64 bit Windows 11, ver 22H2