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tim823
Participant
July 6, 2014
Answered

Adobe Flash CC Wacom pen issues.

  • July 6, 2014
  • 61 replies
  • 126144 views

Hi,

     I have a Lenovo Thinkpad Yoga Ultrabook that has tablet functionality via Wacom. I have had no issue drawing within the Photoshop that I have had for months now, but when I just installed Flash CC, the tablet will not let me use the tablet pen to draw a line correctly. What it does is makes a long straight diagonal line every time I try to touch it to the screen, and then at the end of said line, it then will draw what I gesture with my hand. The problem is, its offset now to the end of the line, so it is completely unusable. It has no problem working if I were to use my finger on the touch screen instead of the pen, which is very strange.

Some things to note:

-Again, it works fine with the pen in other drawing apps like photoshop

-The issue persists with the default pen and a different brand pen that I frequently use.

-I have all my graphics drives updated

-I have the latest Wacom Feel it drivers

-I turned off all tablet settings that might interfere. Which shouldn't matter anyway if the pen works in other Adobe apps.

-I cant find a single thing online that comes anywhere close to what I need about this issue. I have no where else to turn! It seems like a Flash not being able to handle the tablet function settings.

-I am not a newbie to the Wacom functionality, so I have tried all of the obvious fixes.

Does anyone know of any fixes for this problem? I have the 30 day free trial of Flash, and I am not going to buy this if I cant get it resolved in the next month!


Any help would be greatly appreciated.

Thanks!

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi All,

    We have been collaborating with many of you to nail down most of the issues related to various tablet drawing issues you are facing. We thank you for all the help & support you have extended to us.

    We now have addressed several drawing related issues including

    - various offset issues

    - issues with multiple monitor configurations

    - lack of mouse mode support

    etc.,

    in Animate CC released couple of days back.Please give it a try and let us know your feedback.

    We are committed to get your drawing experience right for you.


    In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro)

    Thanks!

    Mohan

    61 replies

    Show previous replies
    D
    digitallamb
    Participating Frequently
    June 25, 2015

    Hi Mukesh,

    • As stated above, I do have the latest Wacom drivers.
    • My DPI resolution is 100%
    • I'm using HD 1920 resolution monitor, are you seriously telling me that I need to change it to 1280 x 1024? Surely that's the minimum resolution, not the mandatory resolution. For the sake of eliminating all possiblilitise, I changed it to 1024, same issue, 1280, same issue, turned off dual monitors and tried 1024 and 1280 resolutions and the issue is still there.
    • I am not using a Wacom Cintiq.

    My Wacom is Intuos3 (medium).

    This is what it looks like as I try to use the brush tool. You can see the white square in the middle, well that was drawn accurately according to the mouse/pen movement. Then I select the brush tool and click a single click on each of the 4 corners. Large horizontal lines fly accross the screen. Each of these lines are created by pressing a single click. This only happens in Flash and only using the brush or pencil tool. All other tools work perfectly with the wacom.

    This is a very frustrating bug.

    Oh and one more thing, the vanishing point that all the lines appear to be pointing to can change over time so no consistency there either.

    Is there anything else that we can try?

    A
    Akshatha
    Participating Frequently
    June 25, 2015

    Hi digitallamb,

    Are you using dual monitor? If so can you please use flash on your main display.

    After making any display changes (monitor settings changes or even moving flash from one monitor to the other), please create a new document and then try drawing.

    Thanks

    Akshatha

    D
    digitallamb
    Participating Frequently
    June 25, 2015

    Hi Akshatha,

    Yes I'm using a dual monitor. I have a laptop with an extra monitor plugged in.

    I unplugged the second monitor and created a new document. Same issue. I then changed the screen resolution again and created a new document, same issue.

    I also changed the workspace layout and still the same issue.

    As before, all of these "lines" are a single click using the brush tool.

    D
    digitallamb
    Participating Frequently
    June 25, 2015

    I've just updated to CC 2015 and I was really hoping this issue would be resolved, but alas, I'm getting the same issue. For me the lines run mostly horizontal.

    I only ever use the Wacom in "mouse" mode so changing it to map the screen is not an option for me.

    I love drawing inside Flash, so this is really frustrating.

    Using:

    Windows 7

    Flash CC 2015

    Yes, I have the latest drivers (have uninstalled and reinstalled them)

    M
    Adobe Employee
    Mukesh R Shah
    Adobe Employee
    June 25, 2015

    Hi Guys,

    Can you please check the foll.:

    • Make sure you have latest Wacom drivers installed
    • Make sure the text DPI resolution is set to 100%.This you can change by going to Control Panel -> Display section.
    • Please check your display resolution. As mentioned in the system requirement(https://helpx.adobe.com/flash/system-requirements.html), please set your display resolution to 1024x900 or 1280x1024 and try it out.
    • If you are using Wacom Cintiq in dual monitor mode, please switch your display settings(your Primary monitor as Secondary and vice versa), then quit and launch Flash CC 2015.


    Rgds,

    Mukesh


    O
    OSi_BOT
    Participant
    June 24, 2015

    Hello there,

    I'd been reading the whole problem, and I'm just update my adobe cloud, and saddly, I have the same problem.

    I have a cintiq companion, is there some update yet for this problem???

    Izeo
    Izeo
    Participant
    June 25, 2015

    Same here.  Vertical lines (although smaller) as well.  Only seeing this issue in Flash, not in Illustrator (or, for example, Paint).  Making Flash unusable unless drawing by mouse sounds like fun.

    T
    The Natural
    Participating Frequently
    May 13, 2015

    Wacom driver 6.3.11-4

    Cannot locate Wintab DLL version - can you give me a directory ?

    Text display set at 100% for the video and when using flash

    Pen mode is selected

    Jordon

    M
    Adobe Employee
    Mukesh R Shah
    Adobe Employee
    May 23, 2015

    What happens when you draw bit slower since I see that whenever you are drawing too fast, the first point and the immediate point is pretty far and hence it appears a straight line initially and then the curve comes fine.

    Please try by drawing bit slower and let us know if you see run into the same issue.

    Rgds,

    Mukesh

    T
    The Natural
    Participating Frequently
    May 24, 2015

    Results come back the same, lines comes across no matter the speed at which I make contact or draw on my Wacom tablet.

    T
    The Natural
    Participating Frequently
    May 1, 2015

    Okay so just an update since my last post

    The problem is STILL OCCURRING, my tablet was working great for 5 minutes then all of a sudden the issue started again, drawing a horizontal line away from the cursors position, not sure why or how, i didnt change any settings and was just animating when it was fixed. If a reference video is required i will upload one.

    M
    Adobe Employee
    Mukesh R Shah
    Adobe Employee
    May 7, 2015

    Can you please provide a reference video.

    Also can you please let us know the Wacom driver version and Wintab dll version installed on your system.

    Also since you are on Win 8.1, please check your Text Display resolution. By default, it is set to 125%. Please set it to 100% and try.

    Also check your Pen settings and set it to Pen mode since Mouse mode is not supported by Flash Professional.

    Rgds,

    Mukesh

    T
    The Natural
    Participating Frequently
    April 28, 2015

    This problem is still happening, if it is not able to get fixed are we able to get compensated for this problem ? I work in flash and haven't been able to use my computer at all, being forced to go into university to work on my animations, which is a real pain.

    M
    Adobe Employee
    Mukesh R Shah
    Adobe Employee
    April 28, 2015

    Hi Jordon,

    Can you please elaborate the issue you are facing.

    Also can you please let us know foll. details :

    • Which version of Flash Professional you are using? You can check the version in "About" section of Flash Professional CC.
    • Which tablet/pen you are using?
    • OS Version and hardware detail.

    If you on Win 8.1, please check your Text Display resolution. By default, it is set to 125%. Please set it to 100% and try.

    Also check your Pen settings and set it to Pen mode since Mouse mode is not supported by Flash Professional.

    Issues related to Wacom devices were fixed in latest version of Flash Professional CC 2014 Feb 2015 update.

    Rgds,

    Mukesh

    T
    The Natural
    Participating Frequently
    May 1, 2015

    When i am using my Wacom intuos Pro Medium Tablet, the cursor draws around 50 pixels to the right of the cursor, never on the cursor.

    Version: 14.2.0.20

    Tablet: Wacom Intuos Pro Medium with a Wacom Intuos Pro 4 Grip Pen

    OS: Windows 8.1 pro

    Processor: Intel Core 15 5200U @2.2GHz

    RAM: 8.00GB

    This issue is still not fixed as i am still experiencing it, i can send a video involving the problem if that will help?

    Asymetrical
    Asymetrical
    Inspiring
    April 17, 2015

    I am thinking of purchasing a used Surface Pro 2 but NEED Flash to work correctly. Can anyone tell me if this issue has been resolved?

    qwexs
    qwexs
    Participant
    January 20, 2015

    In settings the screen resolution changing size text to an small size. After that point touching work correctly

    DonReek
    DonReek
    Participant
    January 15, 2015

    Was getting the same issue. Offset brush down and to the left. All other tools worked fine. Updated, uninstalled flash, checked update again, latest drivers, restarted, logged in and then out of cc, etc etc. Turns out it just couldn't handle the fact that I, like many people in the design industry, work on two screens. The moment I unplugged my second screen it worked fine. I can cope for now, but a lot of people rely on being able to draw in flash with graphics tablets and this build should not have been released with these issues. Testing with tablets, multiple screens and different resolutions should be performed with every build you release. Especially when you are a larger company with much greater resources than a small 5 man game dev team like us who RELY on your software working the way it is advertised. Please resolve this issue ASAP, not for a set patch date, release it literally the moment you have fixed it, so that groups like us can actually get on with our work.

    Thank you.

    L
    Adobe Employee
    Latha
    Adobe Employee
    January 22, 2015

    Hi DonReek,

    I have tried on dual monitor with Wacom iNtous 5 touch , I am not facing any isuue with brush . are you facing this problem consistently? if you are facing this problem can you please provide some details to find the exactly what is causing issue .

    1.what is you system configuration

    2. which model of Wacom tablet  you are using

    Thanks!

    Latha

    P
    PhilipThonbo
    Participating Frequently
    January 15, 2015

    still not working! common! just installed the 12th jan 2015 on a clean computer

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