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R
Romanpen
Inspiring
April 24, 2021
Answered

Adobe freezing up, while other programs run perfectly

  • April 24, 2021
  • 2 replies
  • 1583 views

Hey, so I posted a while ago about adobe animate cc lagging and going really slow. I reinstalled the program and it seemed to help alot. I also set the program for high priority for ram usage. Now i've noticed that i can run other programs like SAI and watch youtube videos run fine while animate is frozen up. I think this may be something with a recent update to the program. I recently got a new laptop with twice the processing power and ram as my last one that I used animate on without issue. Is anyone out there having this problem? Any advice?

 

PS, i also noticed i'm getting a wierd sound with my audio on like its freezing up while i'm watching videos, but my drivers are all up to date and my speakers are fine...not sure if this is related or not...

    This topic has been closed for replies.
    Correct answer kglad

    Yes and yes....

    Like a virus? What should I look for, I have the paid version of avg. Anything come to mind? 

     

    And thanks!


    no, it's not likely a virus would do just that.

     

    av would be the likely culprit.  (i use the free avg and have never had a problem, but paid does more screening.)

     

    i would disable avg, reset my preferences and then try and trigger the problem.  if you see a pattern (disable progX > no preference file corruption and enable progX > preference file corruption), you've found the culprit.

     

    i would test avg first.

    2 replies

    R
    RomanpenAuthor
    Inspiring
    April 24, 2021

    to add to the mystery i just found that my cpu and memory are not being pushed too far when it crashes 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 24, 2021

    reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

      R
      RomanpenAuthor
      Inspiring
      April 25, 2021

      Hey, so when i tried reseting my preferences from that window it didn't help, but when i uninstalled and it asked me if i wanted to do away with the preferences, i did and that cleared up the problem. I hand uninstalled it before but didn't do away with the preferences in that way before. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 25, 2021

      good to hear 

       

      and for others, assign a custom keyboard shortcut in animate>reset your preferences>confirm they were reset by checking that keyboard shortcut was reset.  otherwise, your reset attempt failed and needs to be repeated or accomplished by uninstalling like the op did.

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