Animate 2017/2018 crashes on startup, fault in ZXPSignLib-minimal.dll

[damonthompson]

Hi, I have been trying to get Animate 2017 or 2018 to run on a fleet of laptops at my school for 140+ students and I'm at my wit's end.

The laptops are all Dell Latitude 3189 running Windows 10 1703 through to 1809 and Animate 2017 and 2018 crash at startup.

I have tried uninstalling, reinstalling, updating graphics drivers, BIOS, complete OS reload with different versions of Windows 10 and nothing works.

Animate ALWAYS crashes after the splash screen loads, meaning no students in that year level can use it!

This is what is written to event logs:

Log Name:      Application

Source:        Application Error

Date:          10/05/2019 1:06:42 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      SAR-BRM1NH2.cairns.catholic.edu.au

Description:

Faulting application name: Animate.exe, version: 16.2.0.24, time stamp: 0x58cbbaf3

Faulting module name: ZXPSignLib-minimal.dll, version: 0.0.0.0, time stamp: 0x57e41ea5

Exception code: 0xc0000005

Fault offset: 0x00000000000073e3

Faulting process id: 0x8e8

Faulting application start time: 0x01d506dd602217dd

Faulting application path: C:\Program Files\Adobe\Adobe Animate CC 2017\Animate.exe

Faulting module path: C:\Program Files\Adobe\Adobe Animate CC 2017\ZXPSignLib-minimal.dll

Report Id: e9aebaf3-2b3c-43d5-b90c-d31ea5ef8e7f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-05-10T03:06:42.376083800Z" />

    <EventRecordID>2802</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SAR-BRM1NH2.cairns.catholic.edu.au</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Animate.exe</Data>

    <Data>16.2.0.24</Data>

    <Data>58cbbaf3</Data>

    <Data>ZXPSignLib-minimal.dll</Data>

    <Data>0.0.0.0</Data>

    <Data>57e41ea5</Data>

    <Data>c0000005</Data>

    <Data>00000000000073e3</Data>

    <Data>8e8</Data>

    <Data>01d506dd602217dd</Data>

    <Data>C:\Program Files\Adobe\Adobe Animate CC 2017\Animate.exe</Data>

    <Data>C:\Program Files\Adobe\Adobe Animate CC 2017\ZXPSignLib-minimal.dll</Data>

    <Data>e9aebaf3-2b3c-43d5-b90c-d31ea5ef8e7f</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

If there is a more appropriate forum for me to post this to please let me know!

Cheers, Damon

[Preran · Accepted solution]

Apologize for your experience, will do my best to help. Based on what I infer from your post, it looks like you are operating under a University license. If that is correct, your administrator should have direct access to our support centre. Can you check with your admin about reaching out to us directly, and let us know if you still need assistance?

Thanks,

Preran

[Nick Gioia]

Make sure when you uninstall all files are removed.