Animate 2024 Crashing frequently

[emilyz38226062]

Hi all! First time posting to a forum for advice like this, but I haven't been able to find anything thus far to fix this issue, so I'm here.

I updated my macbook pro to Sonoma 14.2, and my animate 2024 is up to date (as of dec 2023), but nearly every time I try to use the color swatches, or draw/fill with different colors it crashes unexpectedly. This issue only started as soon as I updated my computer, and I don't have the option to revert back to the last OS I was on. Are there any solutions to this? Thanks so much.

[kglad]

remove your preferences:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then restart your computer and reinstall animate and test

[emilyz38226062]

Hi! Thanks so much, I did this, but the problem is persisting.

[kglad]

did you confirm your preferences were reset (eg, by a reset of a custom shortcut)?

[emilyz38226062]

I clicked on the setting to reset my preferences when I uninstalled but my preferences remained the same (my zoom shortcut was the same) when I uninstalled and reinstalled twice now. Might try again.

[kglad]

yes, confirm the reset.

[lisad49959599]

Is there a solution for this problem already? I have this problem for several months now.

I have already uninstalled Adobe Animate, cleared the cache, restarted etc.

Resetting the computer system isn't an option for me.

[kglad]

did you follow the steps delineated above?

[lisad49959599]

Yes, I followed the steps but it didn't change anything.

[kglad]

does animate crash when your create a new fla and try to use color swatches?

[lisad49959599]

When I create a new document and I use a swatch color, it doesn't crash.

But when I want to change the color code, it immediately crashes.

[kglad]

 create a new fla

draw something on stage

change its color code

does animatie crash?

if so, what exactly are you doing to change the color code?

[lisad49959599]

I tried it and this time it didn't crash. Sometimes it will crash.

It's especially when I want to change the color code of when pasting a color code that I copied. 

[kglad]

does the problem occur in one fla only?

[lisad49959599]

It occurs in several files.

[kglad]

did you confirm resetting your preferences?

[lisad49959599]

Do you mean the preferences of Adobe Animate?

[kglad]

yes

[lisad49959599]

It seems to work right now 😄 Hope that's the final solution.

Thank you very much!

[kglad]

you're welcome