Copy link to clipboard
Copied
I'm running Adobe Animate 2024 on a Macbook Pro with Ventura OS (13.6.9) and the app keeps crashing. I'm talking dozens of time in a span of a couple hours. I've scoured this community and have tried every suggested solution just short of installing on a clean laptop (but that's the most unreasonable solution and I can't just go grab a new Macbook). Is there ANYTHING left to try? I'm doing the most basic/minimal project and Animate is just crashing constantly. Initially I thought it was related to swatches/strokes, but now I can't even see a pattern. I have assignments due for a class and the most basic tasks are taking me hours because of this issue. HELP.
Things I've tried so far:
Deleted app AND preferences (when prompted and in my system folder)
Started the app while holding command+opt+shift to clear settings
Installed an older version of Animate (2023) but then I couldn't even create a new doc or anything
Basically if it was suggested in this forum I tried it.
I see that a known bug is Animate crashing on "repeated mouse actions" but what does that mean? Is that it? What am I missing? I run multiple other Adobe apps every single day with no issues.
Copy link to clipboard
Copied
update your graphics drivers
Copy link to clipboard
Copied
Drivers were updated and made no change in fixing the issue. I did hear from Adobe and they said that Animate is not fully compatable with the new Ventura OS and a compatable version is in the works. suggestion was to downgrade back to Monterey OS. Appreciate you taking the time to make a suggestion!
Copy link to clipboard
Copied
understand
Copy link to clipboard
Copied
UPDATE: Adobe tech support said that Animate is not fully compatable with the new Ventura OS and a compatable version is in the works. The only fix is downgrading back to Monterey OS. This also explains why installing an older version of Animate wouldn't even work at all.
Copy link to clipboard
Copied
ok