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Animate 2024 still crashing even after deleting preferences

Community Beginner ,
Sep 04, 2024 Sep 04, 2024

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I'm running Adobe Animate 2024 on a Macbook Pro with Ventura OS (13.6.9) and the app keeps crashing. I'm talking dozens of time in a span of a couple hours. I've scoured this community and have tried every suggested solution just short of installing on a clean laptop (but that's the most unreasonable solution and I can't just go grab a new Macbook). Is there ANYTHING left to try? I'm doing the most basic/minimal project and Animate is just crashing constantly. Initially I thought it was related to swatches/strokes, but now I can't even see a pattern. I have assignments due for a class and the most basic tasks are taking me hours because of this issue. HELP. 

Things I've tried so far:

Deleted app AND preferences (when prompted and in my system folder)
Started the app while holding command+opt+shift to clear settings
Installed an older version of Animate (2023) but then I couldn't even create a new doc or anything
Basically if it was suggested in this forum I tried it.

I see that a known bug is Animate crashing on "repeated mouse actions" but what does that mean? Is that it? What am I missing? I run multiple other Adobe apps every single day with no issues.

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

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update your graphics drivers 

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Community Beginner ,
Sep 04, 2024 Sep 04, 2024

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Drivers were updated and made no change in fixing the issue. I did hear from Adobe and they said that Animate is not fully compatable with the new Ventura OS and a compatable version is in the works. suggestion was to downgrade back to Monterey OS. Appreciate you taking the time to make a suggestion!

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

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understand 

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Community Beginner ,
Sep 04, 2024 Sep 04, 2024

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UPDATE: Adobe tech support said that Animate is not fully compatable with the new Ventura OS and a compatable version is in the works. The only fix is downgrading back to Monterey OS. This also explains why installing an older version of Animate wouldn't even work at all.

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

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ok

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